Main responsibilities:
Conduct detailed analysis on general performance, effect on customer base, and segment based analysis for every new/existing product, promotion, service, or offer, Analyse market events and its effect on our customer base; revenues, sales, etc. Ongoing analysis and monitoring for existing products & services and continually suggesting ideas for a better performance and to cover some gaps.
Budget analysis
Simulation for different Offers, Promos, Products, & services before launch to see the final business models/cases.
Initiate ideas, tasks, and projects in support of business analysis
Interface with internal and external parties, vendors, and consultants.
Conduct weekly presentations to CEO and directors of all departments to discuss analysis for different OPPS.
Participate in designing relevant business reports. Ensure that upper management is informed on all critical issues pertaining to the area of responsibility
Provide and manage support on special projects as and when needed.
Churn management; running the necessary analysis to monitor churn status, and running campaigns to predict & retain potential churners.
Users monitoring, and managing campaigns and promotions to maintain high users, and increase their value
Cross selling and up-selling; managing the business of cross selling and up-selling services and products.
Responsible for customer experience project from BI side

Training topics were:
Basic IN Architecture
CAMEL Roaming
UNIX Script Programming

Participated in the development of WEB/WAP portals of Fastlink and MTC touch
Knowledge gained:
Oracle Application Server
Mobile XML
XML and XSL
JSP
C++ WAP sites

Defining, managing and developing the marketing requirements for new voice and data products, services and promotions, both short and long term in coordination with the many Departmental teams; IT, Engineering, finance, etc
Responsible for defining, evaluating and implementing new technologies and systems requirements and specifications that are aligned with the business need and demand ensuring long term flexibility and availability.
Participated in identifying, setting and implementing different business strategies and roadmaps for main introduced offerings
Carrying and managing the business simulation different processes that ensure a successful deployment with after launch monitoring and enhancement Involved in the deployment and management of different decision support systems, CRM and billing
Analyzing statistics and Customer behavior information to measure product performance and promote usage. Managed projects:
RBT ,WAP,USSD Gateway
SMS spam filter
Online payments Mobile payments
Web portal
Voice related projects:
Different prepaid products Different postpaid products Different subsidy projects Different international promotions
Loyalty programs:
E-points loyalty program
Arab Bank loyalty program
Happy Birthday program
"Kurmalak" loyalty program
Different summer promotions
Different prepaid/postpaid bonus promotions and programs
Maximus prepaid loyalty program
E-POS Contributed in developing the business and technical requirements of the e-Point of Sale project that covered the following areas:
E-top up
M-top up
E-kitting (firstly introduced at Zain Jo to allow selling prepaid kits through e-dealers with the flexibility of prepaid customers to choose their mobile number and tariff)
M-Payment strategy effort ISP Convergence strategy effort
Network elements and support systems
Billing (ITS TABS)
Rating engine
IN Strategy
DWH