Connect with Wendy Lanphere at Chamber.com, an invitation-only community connecting leaders worldwide.
Professional Experience
Jan 2011 - Present
Vice President, National Markets
3iCorp.com
Translation and Localization
3iCorp.com
Translation and Localization
A minority owned business, 3iCorp.com® integrates the power of more than two decades of language, cultural, and logistical expertise to create a consultative enterprise solution for the supportive services your company utilizes. We are passionate about improving service to your customers and employees, streamlining operational efficiencies, and most importantly decreasing your exposure to risk. Let our consultative services work to reveal the secret to lowering loss costs generated by communication gaps for limited English speakers and the complexities of transportation. 3iCorp understands your unique needs and goals and will work with you to develop innovative language and transportation solutions that not only help you to raise the bar in service, but to define it! Specialties
Language Services, Transportation Services, Logistics, Consulting
Language Services, Transportation Services, Logistics, Consulting
Oct 1991 - 1992
(1 years)
(1 years)
Account Representative
The Hartford
Insurance
The Hartford
Insurance
Jan 1991 - Jan 1993
(2 years)
(2 years)
Catastrophic Specialist
Specialty Risk Services
Insurance
Specialty Risk Services
Insurance
1992 - 1996
(4 years)
(4 years)
Senior Claims Administrator
Texas Mutual Insurance Company
Insurance
Texas Mutual Insurance Company
Insurance
Oct 2001 - 2001
(0 years)
(0 years)
Field Operations Assistant Director
Specialty Risk Services
Insurance
Specialty Risk Services
Insurance
Provided oversight and support to all SRS Claim Field Offices to ensure consistency and innovation
Participated in the employee management process including but not limited to staffing
Nationwide roll-out of new processes and procedures
Oversight of SRS Claim Field Offices budgeting
Recognized and resolved internal and external customer challenges
Participated in the employee management process including but not limited to staffing
Nationwide roll-out of new processes and procedures
Oversight of SRS Claim Field Offices budgeting
Recognized and resolved internal and external customer challenges
1991 - 2010
(19 years)
(19 years)
Account Management - Director
HARTFORD FINANCIAL & SPECIALTY RISK SERVICES
Insurance
HARTFORD FINANCIAL & SPECIALTY RISK SERVICES
Insurance
Aug 1996 - 2010
(14 years)
(14 years)
Account Management - Director
Specialty Risk Services
Insurance
Specialty Risk Services
Insurance
•Provide consultative approach to supporting client’s Risk Management Programs. •Analysis and objectives provided to clients to impact the overall lost cost dollars •Sales and Marketing to obtain and retain business
Jan 1998 - 2010
(12 years)
(12 years)
Claim Service Manager
Specialty Risk Services
Insurance
Specialty Risk Services
Insurance
Successfully managed a 10 person team of workers' compensation professionals handling multiple jurisdictions
Supervised 1000 workers' compensation files
Conducted file reviews with clients
Served as a subject matter expert in prospective account presentations
Supervised 1000 workers' compensation files
Conducted file reviews with clients
Served as a subject matter expert in prospective account presentations
Jan 2000 - 2010
(10 years)
(10 years)
Field Operations Automation Consultant
Specialty Risk Services
Insurance
Specialty Risk Services
Insurance
Supported all SRS Claim Field Offices in the conversation to a new claims administration platform
Documented specifications for enhancement opportunities to claim platform
Assisted SRS Claim Field Offices in creating and implementing new workflows due to claim platform conversion
Documented specifications for enhancement opportunities to claim platform
Assisted SRS Claim Field Offices in creating and implementing new workflows due to claim platform conversion
Jan 2002 - Dec 2010
(8 years, 11 Months)
(8 years, 11 Months)
Director, Account Management
Specialty Risk Services
Insurance
Specialty Risk Services
Insurance
Interface with Sales Team to obtain new business throughout the country
Integrate clients' Risk Management philosophy into the SRS programs to include the intake of legacy claims, specialized best practices and partnerships with outside vendors
Organize and participate in file reviews with clients
Present annual stewardship presentation to clients' Senior Leadership Identify trends and consult with clients to continuously improve outcomes on workers' compensation, general liability and auto claims
Maintain high customer retention rate through annual renewal process
Integrate clients' Risk Management philosophy into the SRS programs to include the intake of legacy claims, specialized best practices and partnerships with outside vendors
Organize and participate in file reviews with clients
Present annual stewardship presentation to clients' Senior Leadership Identify trends and consult with clients to continuously improve outcomes on workers' compensation, general liability and auto claims
Maintain high customer retention rate through annual renewal process
Education
2011
Certified Risk Manager, The National Alliance for Insurance Education & Research (High School)
2011
Duncanville High School (High School)
2011
Blinn College (High School)
2011
Mountain View College (High School)
More about Wendy Lanphere
First Name
Wendy
Last Name
Lanphere
Recently in Nashville
Recently in Chamber.com
Featured Webinar

Awesomely Simple Webinar by John Spence
Best-selling author John Spence reveals how focusing on 6 core strategies will yield powerful results and dramatically improve the success of your company.
Find Contacts
Wendy Lanphere's Business Networks




