• Oversaw project management for many of the bank’s various strategic and performance-critical Information Technology initiatives, which were most often complex, multidisciplinary efforts using PMI Project Management methodology adoption and improvement (ex. Data center migration and Disaster Recovery Plan, strategic ITSM project, Security and Identity Management, Establishing IT Service desk, Team leader for Implementation of new Core banking system, ...)
• Involved in planning of activities, employee engagement, budget creation/adoption and team education as well as establishing performance goals incorporated in annual employee reviews • Established ITSM (IT Service Management) in accord with ITIL best practices for process design, tool implementation, transformation of organization for process adoption and continuing education
• Also oversaw vendor selection and negotiations, contract processes and control of contractual obligation fulfillment in coordination with Procurement Committees, Legal Department, Accounting and other functional units
• Established standardization of processes between IT department and other business units as well as external partners, working with Internal & External Audit teams • Chairwoman of Service Management Office, member of IT Project Management Office (PMO) and Change Advisory Board (CAB)
• Have earned 25 different ITSM ratings