Sylvia D'Costa
OWNERBDH LABORATORY & SCIENTIFIC EQUIPMENT
Şubbāh̨-As-Sālim, Kuwait
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General
About
1. Oversee the development of basic objectives, strategies, long-term plans and major policies and programmes
2. Direct and co-ordinate promotion of products to develop new markets, increase share of current market to obtain and maintain competitive position
3. Explore through contacts, events, follow up with officials, for new business opportunities in the market to increase business volume.
4. Negotiate with respective department managers best contract and deal terms with clients, in line with the company rules and policies.
5. Identify areas in the Departments that require reform improvement or the introduction of new methodologies and technologies to enable the Company increase revenue, reduce costs and improve quality of services to principals/customers.
6. Assign accountability for reaching/exceeding performance goals; take or delegate necessary action, as circumstances dictate, to correct unsatisfactory performance at all levels.
7. Frequently monitor and evaluate the performan
2. Direct and co-ordinate promotion of products to develop new markets, increase share of current market to obtain and maintain competitive position
3. Explore through contacts, events, follow up with officials, for new business opportunities in the market to increase business volume.
4. Negotiate with respective department managers best contract and deal terms with clients, in line with the company rules and policies.
5. Identify areas in the Departments that require reform improvement or the introduction of new methodologies and technologies to enable the Company increase revenue, reduce costs and improve quality of services to principals/customers.
6. Assign accountability for reaching/exceeding performance goals; take or delegate necessary action, as circumstances dictate, to correct unsatisfactory performance at all levels.
7. Frequently monitor and evaluate the performan
Goals
to be capable of meeting the increasing demands for Laboratory products and services through partners across the Middle East & other parts of the world.
Haves
Establish Plans - Develop short & long range comprehensive, realistic & effective plans in meeting goals; integrate planning efforts across work functions.
Structure and Staff - build a strong team with complementary strengths
Develop Systems - Identify & implement effective processes & procedures for accomplishing work.
Manage Execution - Assign responsibilities; delegate & empower others; remove obstacle to work accomplishment
Work Efficiently - handle multiple demands/competing priorities
Structure and Staff - build a strong team with complementary strengths
Develop Systems - Identify & implement effective processes & procedures for accomplishing work.
Manage Execution - Assign responsibilities; delegate & empower others; remove obstacle to work accomplishment
Work Efficiently - handle multiple demands/competing priorities
Wants
We offer a wide range of LABORATORY products & SUPPLY, sales, service, installation, troubleshooting & commissioning capital equipments to suit the needs of everyone in the Laboratory, Medical & Scientific industry. Most of the products supplied by AMERICAN LOGISTICS MANAGEMENT COMPANY are manufactured by our Principals with certification for design, manufacturing and supply of Laboratory Instruments & medical devices under FDA, WHO-GMP guidelines ISO 9001-2008 ISO-13485:2003, CE marked etc
Expertise
turn key project solutions
Advanced (18 years)
Advanced (18 years)
Professional Experience
Apr 2011 - Present
Executive Director
Business Owner, Senior Executive (CEO, CFO, President)
BDH LABORATORY & SCIENTIFIC EQUIPMENT
Chemicals
Al-Farwānīyah, Kuwait
1 - 10 employees
http://www.adhme.net
Business Owner, Senior Executive (CEO, CFO, President)
BDH LABORATORY & SCIENTIFIC EQUIPMENT
Chemicals
Al-Farwānīyah, Kuwait
1 - 10 employees
http://www.adhme.net
Develop and Keeping up-dated an Account Plan; Prepare the business plan for the key account management; Plan and manage personal business portfolio according to an agreed market development strategy; Respond to and follow up sales enquiries using appropriate methods; Maintain a physical presence in the field to reinforce the account strategy, in-store execution and identify high performers; Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships; Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development. Monitoring Performance and Reporting; Monitor performance and compliance, taking corrective action where appropriate; Record, analyze, report and administer according to systems and requirements.
Oct 1995 - Oct 2005
(10 years)
(10 years)
Group General Manager
HOUSE OF CHEMICALS LLC
Chemicals
HOUSE OF CHEMICALS LLC
Chemicals
Responsibilities: •Selling specialty chemicals to gas processing facilities, oil refineries, petrochemical plants, and other associated operating entities in the oil and gas sector •Develop new prospects •Maintain and grow existing customer base •Build lasting relationships •Coordinate with Sales Management to successfully achieve territory objectives •Proper use of reporting tools
Oct 2005 - Mar 2011
(6 years)
(6 years)
DIRECTOR
BDH MIDDLE EAST LLC
Chemicals
BDH MIDDLE EAST LLC
Chemicals
Essential Duties and Responsibilities
1. Prepares a quarterly departmental performance report.
2. Day-to-day coordination and direction of administration and operations of the Medical Equipment Department staff.
3. Develops and maintains ongoing relationships with business contracts, third parties, and trade professions. Also conducts sales functions in accordance with established policies and procedures while keeping management well informed of the area activities and significant problems.
4. Ensures that all the department personnel are efficient and effective.
5. Prepares and makes presentations to the public, professional groups, governmental and private hospitals, private clinics and others as requested by company management.
6. Develops and executes sales plan and goals designed to increase sales and profits and minimize expenses.
7. Responsible for the growth and development of sales and market share within the assigned divisions.
8. Prepares and administers the budget for the Department.
9. Through the service engineers ensures proper after sales service and maintenance of Medical equipment.
10. Negotiates and concludes sales and service contracts with third parties in coordination with the Chief Operating Officer and the Company Chairman.
1. Prepares a quarterly departmental performance report.
2. Day-to-day coordination and direction of administration and operations of the Medical Equipment Department staff.
3. Develops and maintains ongoing relationships with business contracts, third parties, and trade professions. Also conducts sales functions in accordance with established policies and procedures while keeping management well informed of the area activities and significant problems.
4. Ensures that all the department personnel are efficient and effective.
5. Prepares and makes presentations to the public, professional groups, governmental and private hospitals, private clinics and others as requested by company management.
6. Develops and executes sales plan and goals designed to increase sales and profits and minimize expenses.
7. Responsible for the growth and development of sales and market share within the assigned divisions.
8. Prepares and administers the budget for the Department.
9. Through the service engineers ensures proper after sales service and maintenance of Medical equipment.
10. Negotiates and concludes sales and service contracts with third parties in coordination with the Chief Operating Officer and the Company Chairman.
Education
1975
Higher Secondary School, St Anthony's Girls High School (High School)
Commerce
Commerce
1986
B Com, Bombay University (High School)
Commerce
Commerce
Marketing Information
Products / Services
BDH has everything in place to get your Laboratory up and running successfully – the people, expertise & network infrastructure. Our expertise and resources are helping the industry leaders to bring Laboratory solutions to global markets by offering Project cost – efficiencies that save money.
Differentiating Factor
Our scientific & medical trade connections with America, Europe and Asia, provide a strong foundation for multi-centered international research collaborations: We are specialized in field of Analyzers maintenance, Engineering Services, Onsite & Remote Technical Support, Emergency Services, Annual Maintenance Contracts, On Site Training And Seminars, Commissioning And First Power On, etc.
Ideal Customers
Kuwait Oil Company (KOC), Kuwait National Petroleum Company (KNPC), Petrochemical Industries Company (PIC), Ministry of Education (MOE), Ministry of Health (MOH), Ministry of Electricity & water (MEW), Ministry of Public Works (MPW), Joint Operations (Kuwait Gulf Oil Co / Saudi Arabian Texaco), Wafra Joint Operations (JO), ARAMCO Gulf Operations Company/Arabian Oil Company (AGOC/AOC), Kuwait Oil Tankers Company (KOTC), Kuwait Gulf Oil Company (KGOC), Ministry of Interior (MOI), Kuwaiti Institute of Scientific Research (KISR), Kuwait Municipality (KM), Equate (JV Union Carbide & PIC), Integral Services Co (ISCO), HOT Engg,, Kuwait University (KU), Heavy Engg Inds & Shipbuilding Co (HEISCO), Public Authority for Applied Education & Training (PAEET)
Business Partners & Companies
Critical Environment Technologies - CETCI is known as an industry leader and innovator for the indoor air quality (IAQ) market. YES IAQ monitors & fixed gas detection systems, including self-contained systems, controllers and transmitters (analog & digital).
http://www.critical-environment.com/dismap
Lec Medical - Pharmacy Refrigerators:
http://www.lec-medical.co.uk/international-enquiries.aspx
• Paragon Scientific – calibration & verification standards, Custom blending, Lab reagents, Lab instruments, ASTM Glassware, Testing & Calibration services, Viscometers etc
• http://www.paragon-sci.com/distributors-information.php?country_id=118&pSsid=87f7d9403d2e25a8ddd12d37512f268a
http://www.critical-environment.com/dismap
Lec Medical - Pharmacy Refrigerators:
http://www.lec-medical.co.uk/international-enquiries.aspx
• Paragon Scientific – calibration & verification standards, Custom blending, Lab reagents, Lab instruments, ASTM Glassware, Testing & Calibration services, Viscometers etc
• http://www.paragon-sci.com/distributors-information.php?country_id=118&pSsid=87f7d9403d2e25a8ddd12d37512f268a
Buying
all Laboratory products
More about Sylvia D'Costa
First Name
Sylvia
Last Name
D'Costa
Marital Status
Married
Interests / Hobbies
Strategic Market Planning, Customer Relationship Management, Multi channel distribution, Customer Relationship, Merchandising Promotion, Vendor relations, sales training & team leadership, call center management etc
My Affiliations
International Business Women's Group, Member of Chamber of Commerce, Fitness Club
Certifications
Industries Served
Aerospace & Defense, Electronics & Semiconductor, Food & Beverage, Fuels & Chemicals, General Industrial, Life Sciences, Medical, Municipal & Institutional, Power & Alternative Energy, Pulp & Paper, Telecommunications, Water & Waste Water Treatment
Activities
Member of Indian Business Club, Kuwait
Favorite Books
Lions do not Roar
Favorite Quotations
Not dangerous unless provoked
Awards / Honors
Master in Typing from Brainbench, UK.
My Outlook:
There is Always an Opportunity to Make a Difference, One Just Needs to be Willing to Take the Challenge
My 3D Recipe:
Use equal amount of Dedication, Determination and Discipline
My Outlook:
There is Always an Opportunity to Make a Difference, One Just Needs to be Willing to Take the Challenge
My 3D Recipe:
Use equal amount of Dedication, Determination and Discipline
Organizations
Our International Clients:
Bechtel (USA), Foster Wheeler (USA/UK), Technip (France/Italy), Fluor Daniel (USA), CCC (Greece), Kellogg Brown & Root (USA), JGC (Japan), Daelim (Korea), Toyo (Japan), Black and Veatch Pritchard (USA), Cegelec (France), Santa Fe Drilling (USA/Kuwait), CF Braun (USA), Snamprogetti (Italy), Clough (Australia), Petrofac International (UAE), Halliburton, Schlumberger, Saudi Arabian Chevron
Bechtel (USA), Foster Wheeler (USA/UK), Technip (France/Italy), Fluor Daniel (USA), CCC (Greece), Kellogg Brown & Root (USA), JGC (Japan), Daelim (Korea), Toyo (Japan), Black and Veatch Pritchard (USA), Cegelec (France), Santa Fe Drilling (USA/Kuwait), CF Braun (USA), Snamprogetti (Italy), Clough (Australia), Petrofac International (UAE), Halliburton, Schlumberger, Saudi Arabian Chevron
Tags
Process and Analytical Instruments, Water Treatment Total Sulfur and Nitrogen, Moisture in Gas, Oxygen and acid gas content in smoke stack exhaust, Laboratory Instruments, Laboratory Chemicals, Glassware, Reagents, Scientific Solutions, Medical equipments,
Specialities
Establish Plans - Develop short & long range comprehensive, realistic & effective plans in meeting goals; integrate planning efforts across work functions.
Structure and Staff - build a strong team with complementary strengths
Develop Systems - Identify & implement effective processes & procedures for accomplishing work.
Manage Execution - Assign responsibilities; delegate & empower others; remove obstacle to work accomplishment
Work Efficiently - handle multiple demands/comp
Structure and Staff - build a strong team with complementary strengths
Develop Systems - Identify & implement effective processes & procedures for accomplishing work.
Manage Execution - Assign responsibilities; delegate & empower others; remove obstacle to work accomplishment
Work Efficiently - handle multiple demands/comp
Languages
English
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