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General
About
Many years in the Government and private sector IT, Services, and Education industry. Passionate about Quality, and prefer to work on the 'X's that drive the 'Y's. The most recent years in the outsourcing industry managing Quality Assurance, Quality Management, Metrics, Business Analytics, Speech Analytics, RCA, CA/PA, Reporting and partnering for change.
Goal......experience delight the 'Quality' way
Goal......experience delight the 'Quality' way
Haves
QA, Quality Management, Process Design & Implementation, Quality Audits, ISO 9001, ISMS/ISO 27001 LA, CSSGB
Professional Experience
Dec 2004 - Present
Director, Quality
Knoah Solutions Pvt. Ltd.
Knoah Solutions Pvt. Ltd.
Managing Corporate Quality, Business Analytics, and providing oversight for Work Force Management, and Reporting team. The designated Management Representative for the 3rd party certified Quality Management System based on ISO 9001:2008 across Knoah. Lead Auditor for Information Security Management, and member Management Information Security Forum
1996 - 1997
(1 years)
(1 years)
Manager
ADCC Research & Computing
ADCC Research & Computing
Nov 1998 - Mar 2001
(3 years)
(3 years)
Centre Executive & I/c Placements
CDAC, Hyderabad
CDAC, Hyderabad
Project Manager & incharge of setting up the Centre for Development of Advanced Computing (C-DAC) centre [A subsidiary of the Dept. of Science & Technology under the Ministry of IT & Communication, Govt. of India] at Hyderabad against a challenging timeline. Went on to don the industry interface role for the centre and propelled the centre from a 'low rank' to the Top-3 ACTS centres in India within 18 months. Instrumental in getting an instant recognition and high brand recall among IT industry majors in the region.
Apr 2001 - Nov 2004
(3 years, 7 Months)
(3 years, 7 Months)
QMS Function Head
CDAC, Pune - National Resource Centre, ACTS,
CDAC, Pune - National Resource Centre, ACTS,
QMS Architect, Administrator, and Manager-In-charge for the Certification and Maintenance of QMS (ISO 9001:2000) for a country wide network of CDAC ACTS Branches. Coordinated ISO 9001 certifications by KPMG, across 24 ACTS branches and centres within India.
Dec 2004 - Mar 2006
(2 years)
(2 years)
Quality Process Manager
Knoah Solutions
Knoah Solutions
Transitioned the many years of enterprise wide best practices into a structured and modular Quality Management System in line with the best known international standard for business excellence based on the universal and eight fundamental Quality Management Principles. Successfully led the organisation into an external audit by KPMG and got it certified to ISO 9001:2000
Apr 2006 - Mar 2007
(1 years)
(1 years)
Senior Manager, Quality & Analytics
Knoah Solutions
Knoah Solutions
Manager for operational support functions Quality & Business Analytics
Apr 2007 - Apr 2009
(2 years)
(2 years)
Director, Quality
Knoah Solutions
Knoah Solutions
Executive and leader for enterprise-wide Quality, Business Analytics and in-charge for Work Force Management, and Reporting team. Deputy to the Management Representative and the point-of-contact for the certified Quality Management System
Apr 2009 - Mar 2010
(1 years)
(1 years)
Director, I/c Quality, HR, Training, and Command Centre
Knoah Solutions
Knoah Solutions
Handled a executive role providing leadership to support functions as a direct report to the Chief Operating Officer. Functional leader for HR, Training, and Command Centre (WFM & Reporting) functions of Knoah India
Education
2010
M.S., Indian Institute of Quality Management (High School)
Quality
A premier institute and subsidiary of the STQC, Ministry of IT & Communication, Govt. of India offered a 3 semester post-graduate program along with BITS, Pilani for experienced Quality practitioners and industry professional.
Quality
A premier institute and subsidiary of the STQC, Ministry of IT & Communication, Govt. of India offered a 3 semester post-graduate program along with BITS, Pilani for experienced Quality practitioners and industry professional.
2010
CETE, Hyderabad (High School)
1982
B.S., St. Joseph's College (North Point), Darjeeling (High School)
Pure Sciences
Senior Under Officer; The National Cadet Corp, Group Leader; National Service Scheme, Student In-charge; The Science Club
Pure Sciences
Senior Under Officer; The National Cadet Corp, Group Leader; National Service Scheme, Student In-charge; The Science Club
1988
M.B.A., Nagpur University (High School)
Marketing & Personnel Management
Marketing & Personnel Management
2002
M.S., Birla Institute of Technology and Science (High School)
Quality Management
Quality Management
More about Sudarshan A.
First Name
Sudarshan
Last Name
A.
Specialities
QA, Quality Management, Process Design & Implementation, Quality Audits, ISO 9001, ISMS/ISO 27001 LA, CSSGB
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