Successfully transferred the Healthcare Division's payment processing from Brentwood , TN to Phoenix , AZ . Conducted on-site new hire training for payment processing functions and development . Reorganized staff daily functions and workflow which reduced processing errors to < 1 % . Set and developed policies and procedures as needed.

Responsible for managing 26 employees , and delivering outstanding support to company clients . Assisted with the design of centralizing and automating 18 bookkeeping offices to Atlanta , GA . Responsible for effectively delivering outstanding Program Management support to clients utilizing payment processing solutions . Implemented process improvements that impacted customer satisfaction measures , project management processes , and payment processing upgrades and implementations.

Responsible for overseeing the processing , reconciling , and the depositing of various payment methods for a $75 million , 5th largest collection agency , which included the managing and directing of sixteen employees . Restructured a centralized payment processing environment to outsource mail payments to a lockbox facility that resulted in a $500K annual savings . Responsible for establishing and maintaining internal controls over financial reporting that relate directly to the scope of payment processing and the Sarbanes Oxley , SAS 70 guidelines , FDCPA laws , and client contracts . Upgraded bank deposition method to Check 21 remote capturing and ACH / electronic debiting for $35 million monthly postings . Overseeing initiative to switch depository banking relationship entailing the ownership of 30 trust / escrow bank accounts. Experience in transferring and managing offshore functions that resulted in a 75 % workforce reduction and annual payroll savings of over $550K .