+ Proven track record in achieving high sales leads in specialist internet services and products.
+ Managed 15 sales representatives during weekend shifts.
+ Provided assistance in training and coaching new recruits.
+ Assisted team members with complex customer and technical queries.

+ Provide Search Engine Optimisation strategy to new and existing clients.
+ Lead developer for the design and build of entry-level to medium sized websites (HTML).
+ Content copywriter, proofreader & image editing for client websites.
+ Present completed web projects to the client.
+ Developer for creating location maps and Flash content for client web sites.
+ Site administrator for several of ITS New Media’s online business portals.
+ Management of Internet marketing clients, progress reporting and dealing with specific queries.
+ Perform maintenance on client websites, using bespoke Content Management System.

+ Outbound sales advisor for world’s second largest mobile telecommunications provider.
+ Probe customer’s mobile phone needs/usage and accurately match correct solution.

+ Acting up as Lead Quality Analyst in managing the Quality staff and reporting targets at Belfast.
+ Monitor and evaluate outbound/inbound call recordings for major telecommunications clients.
+ Responsible for providing accurate feedback to contact centre agents and sales managers.
+ Present specific campaign quality improvement workshops to new and existing sales advisors.
+ Collation of quality information, trends and reporting to account and operations management.
+ Production and delivery of new strategies to improve campaign quality results.

+ Responsible for business processes and audit function in Belfast to reduce financial losses.
+ Support FSA compliance on regulated campaigns via call monitoring and staff workshops.
+ Project managing the Invest NI staff & management development and training grants.
+ Review and audit all business processes to ensure best practice and compliance is maintained.
+ Construct and undertake one-to-one sampling & site-wide staff/management coaching surveys.
+ Produce draft reports and presentations for senior management based on compliance audits.
+ Attend weekly senior management meetings to provide updates on compliance and audits.
+ Build effective working relationships with internal stakeholders at all levels to strengthen support.
+ Manage and organize the quarterly senior management briefings at Belfast.
+ Effectively plan and prioritise audit reporting and presentation schedule.
+ Adhere to internal compliance auditing procedures.
+ Manage special projects, i.e. telephone headset replacement and pension briefings.
+ Diagnose and resolve business critical issues and risk assessment of all business processes.
+ Site Facilities coordinator responsible for building issues & maintenance, security and catering.

+ Project managing newly acquired client proposals and existing client accounts.
+ Maintain and develop the highest operating standards of service delivery for all client accounts.
+ Facilitate client meetings to gain in-depth knowledge of project requirements.
+ Assist the Sales Director with the production of development proposals.
+ Content copywriter, proofreader for client projects, company websites and marketing material.
+ Present draft design concepts to the client and perform project completion handover.
+ Perform search engine analysis and optimisation on client websites.
+ When required, deliver training on Search Engine Optimisation and online marketing.
+ Perform quality control checks on development work undertaken and produce snag lists.
+ Responsible for developing a detailed technical specification document for client projects.
+ Lead project meetings to brief the design team and to discuss progress on a weekly basis.
+ Liaise with 3rd party development companies when complex programming was out-sourced.
+ Development of website content document that outlines the requirements to the client.
+ Responsible for domain name registration and management of new and existing clients.
+ Web design and development using HTML, CSS, PHP, Adobe Studio, CMS & e-Commerce.

+ Deliver services to customers and stakeholders in a prompt and professional manner.
+ Accurately prepare all payments using appropriate forms and computer systems.
+ Maintain filing and information sources, ensuring information is accurate and up-to-date.
+ Provide computer system support on-site to colleagues.
+ Temporary local government administration post.

+ Manage the company’s computer system and web presence.
+ Develop and project management of the search engine strategy for marketing Gwhizz PR events.
+ Liaise with 3rd party graphic design house on the production of event flyers.
+ Effectively plan and prioritise search engine and website goals.
+ Maintain and develop online presence of company websites and social networking sites.
+ When required, assist in the management of event nights including promotions and PR staff.
+ Web design and development using HTML, CSS, PHP, Adobe Studio, CMS & e-Commerce.
+ Provide computer system, Internet, email and telecom support on-site to colleagues.

+ Project managing the setting up of a new online booking and holiday park management system.
+ Liaise with the software development company on progress and resolve project issues.
+ Gather information from all Hagans Leisure parks’, edit and forward to the software developers.
+ Write detailed specifications for improvements/amendments to system functionality.
+ Communicate progress and project issues to Group Chairman, Head Office & Park Management.
+ Perform user testing on existing and new functions, and compile/update snag lists.
+ Author user manuals on the various procedures involved in creating and managing bookings.
+ Provide training to reservations staff on the usage of the new CampManager system.
+ Liaise with 3rd party companies on other special projects, i.e. installation of park WiFi for guests’.
+ Administer and maintain company websites, including graphics manipulation.
+ Visit park locations to gauge opinion, feedback and to ensure correct usage of the booking system.
+ Develop and manage Internet Marketing strategy to increase holiday sales revenue.