• Document functional and non-functional requirements
• Create functional designs and prototypes based on analysis of requirements
• Write detailed functional specifications
• Review and test completed modifications
• Provide training to customers and internal resources
• Estimate/plan activities and efforts associated with the functional requirements
• Perform data loading/configuration tasks
• Participate in information gathering and business review sessions with customers to understand overall project goals
• Assist Support Analysts with issue resolution
• Participate in sales presentations and demonstrations
• Write user manuals and configuration documents

I had an internship for two months at OGERO Company which is the leading telecommunications provider in Lebanon, and I have gone through a hands-on project which included the overview of payphone (components and networks), the Open Payphone Management System (OPMS), working with SQL server, applying security measures, deploying and activating the Security Management System, prepaid cards, and cards generation and activation.

•Achieve company sales objectives
•Attract, serve, retain and grow clients
•Optimal representation and service level
•Develop market intelligence

•Generate top management reports
•Maintain companys' systems and applications integrity
•Backup and Restore Procedures
•Help end-users and assist suppliers remotely
•Train end-users on companys' applications