• Visiting client’s office or residence
• Verifies client’s system and working conditions
• Defines client’s requirements and design project plan and life cycle deployment
• Use technical documents, information and system instruments to develop repairs attempts.
• Provide update records of use of elements, renovation and maintenance.
• Manage and implement project plans.
• Plan and maintain web base training models
• Organize training programs for customer and develop related resources.
• Coordinating different technical team and business development field persons
• Performs team assessments and evaluations of team performance
• Coordinating with technical department for technological advancement
• Maintaining MIS for business development
• Carry out essential software analytical responsibilities.
• Work with merchants and decide time succession of machinery and replacement.
• Execution of all types of software and hardware agreements like lease, franchisee, and license, client agreement etc

• Verifies book of accounts, land records and financial statement analysis
• Conduct status meetings to collect data from various departments
• Project profiling and resources allocating
• Conducted Project Analysis with information from State Agencies
• Performs Gap Analysis to check the level of enhancement required in the Project
• Identify, research, investigate, analyze, define opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Assist the department Head and the team with proactive and project based analysis to aid project evaluation and decision making
• Assisted in developing project timelines/deliverables/strategies for effective project management.
• Proactively create analysis and scenarios to aid decision making
• Assist in negotiations with vendors and partners
• Make operating plan, seek approval and ensure timely submission
• Performance appraisal, Payroll Management and Retrenchment Management
• Facility Administration, Event coordinating and Logistic operations
• System Administration and IT Infrastructural management

• Effectively address customer queries by understanding challenges faced by the customer
• Ensure to meet set process for addressing customer queries
• Understand customer expectation clearly through effective probing
• Document reasons for customer dissatisfaction for all the queries and the challenges faced
• Filing service request, NCPs, creating general and technical ticket, processing escalations, e-mail processing.
• Adhere to security policies with respect to do & don’t and strictly comply with current & all updated policies changes.
• Report any violation to the security policy immediately and inform the reporting manager.
• Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
• Set high levels of performance standards for the given process/account
• Ensure to understand expected performance standards and metrics to be achieved for a given process/account
• Look for areas of improvement in the process and provide insights to the Supervisors to enhance customer delight
• Follow the learning management process to remain current and updated on required skills and knowledge required for the position
• Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
• Bring right attitude to the work place that compliments and enhances the work culture