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General
About
Passionate, Dependable, Result Oriented professional with over 12 years of work experience in Customer Service, Sales & Support. Consistently achieving high customer satisfaction, continuous improvement of processes, adhering & tightening SLA’s & managing a sharp, smart and happy workforce.
Professional Experience
2004 - Present
Team Leader
Hutchison 3G
Telecommunications
Hutchison 3G
Telecommunications
Sep 2004 - Present
Team Lead
Hutchison Whampoa
Telecommunications
Hutchison Whampoa
Telecommunications
• Lead, train, supervise and convert every BQ advisor’s performance into above average performing advisor.
• Prepare weekly Game Plans and conduct daily pre and post shift briefings
• Monitor calls and coach team members to offer World-Class Customer Experience
• Conduct Performance Appraisals for my team based on the agreed Bell curve
• Drive employee engagement and control attrition.
• Prepare weekly Game Plans and conduct daily pre and post shift briefings
• Monitor calls and coach team members to offer World-Class Customer Experience
• Conduct Performance Appraisals for my team based on the agreed Bell curve
• Drive employee engagement and control attrition.
Aug 1999 - Oct 2003
(4 years, 2 Months)
(4 years, 2 Months)
Ship Chandlier
Royal Ship Management
Telecommunications
Royal Ship Management
Telecommunications
1. Supply ration and provisional store to the foreign vessels docked in Mumbai.
2. Crew management.
2. Crew management.
Dec 2003 - Oct 2004
(1 years)
(1 years)
CRA
E-Serve International Ltd.
Telecommunications
E-Serve International Ltd.
Telecommunications
• Attend to customer queries for Citi Bank credit card holders & deliver world-class customer service.
• Maintain good efficiency and call quality on a monthly basis
• Highlight Voice of Customer and provide timely recommendations to the Process and change team
• Soft sale of financial products(loans, insurance etc.) on the service calls
• Maintain good efficiency and call quality on a monthly basis
• Highlight Voice of Customer and provide timely recommendations to the Process and change team
• Soft sale of financial products(loans, insurance etc.) on the service calls
Education
1989
Bachelor's degree, sainik school nagrota (High School)
Business/Commerce, General
Business/Commerce, General
1989
HSC, Sainik School Nagrota (High School)
PCM
PCM
More about Neeraj Choudhary
First Name
Neeraj
Last Name
Choudhary
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