Responsible for following comprehensive debt/arrears strategy for managing customers in all arrears categories, within the Yorkshire Region, from accounts 16 weeks old through to write off at 39 weeks old, implementing a consistent approach to those customers who fail to respond to standard collections management.
Wherever possible, to work with customers in mid range and back end accounts to establish payment plans based on customers financial circumstances in order to recover arrears, bring accounts back to standard collections and retain the customer. To recover goods from the customers that are either unwilling or unable to be rehabilitated. Main Duties : • Ensuring the effective management of arrears customers, ensure all debt resolutions targets are met. • Provide advice and guidance to customers who are in financial difficulty, which is affecting their ability to make the required payments. • Ensure focus is effectively prioritised across my region, around high risk and poorly controlled areas. • Required to attend meetings and conference calls as and when required to report on my activity and performance. • Respond to all queries, concerns and complaints for my region, promptly, working with customers to save accounts. • Support the business to reduce bad debt by visiting customers from the branch network and converting back to round. • To reduce write-offs by reviewing all customer accounts and visiting, prior to write-off account activity. • Ensure the National Debt Recovery Manager is regular briefed on mid-range and back end debt for my region. • Ensure all documentation for my region is completed, accurately and in a timely manner. • Provide support and guidance to field and regional sales teams to help reduce returns and terminations. • Act as a key link between the field and central collection team.

The infantry soldier is one of the oldest and most respected professions in the world. Often carrying out the most dangerous and physical work, close to the front line.
It requires extreme dedication and self-discipline.
The work of an infantry soldier is varied depending on where I was day-to-day, but basic duties can include: If on base, keeping fitness levels up and attending briefings, lectures and other training as required.
Keeping weapons clean and functional. Patrols around areas if on deployment, including reconaissance work such as taking in information on the area of patrol and reporting back. Carrying out operations as directed by officers and superiors, including aggressive actions. Assisting with humanitarian and peacekeeping efforts, supervising food deliveries or guarding important buildings.

During my first time working at Buy As You View I stared in my first role as a trainee Account Manager, in a short space of time I became responsible for managing my own round of about 900 customers in the Sheffield area.
Shortly after this I was promoted to an Area Account Manager.
My duties and responsibilities as an Area Account Manager included,
Managing customer arrears.
Supporting the management of customer accounts within a branch.
Assessment of new business proposals.
Coaching the Customer Account Managers in arrears management.
Ensuring effective management of all arrears.
Meeting and exceeding weekly and monthly targets.

Whilst at Floors 2 Go I gained two promotions in a space of 2-3 months of being with the company. I started as a Sales Advisor, then was promoted to an Assistant Manager and a month after promoted to a Branch Manager.
As a Branch Manager I was responsible for the day to day running of the branch, duties included managing staff members, opening and closing the store as the main key holder, cash handling, dealing with customer complaints, weekly staff reviews, ensuring store targets where met, staff training and stock counts.

My current role as a BSA requires me to convert sales leads and also genarate my own sales leads.
My responsibilities include contacting customers by phone or calling to customers homes, I arrange appointments to visit customers in their homes to sell household products.
Whilst doing this I also have to asses the customers eligiblity to make payments for goods on time by checking the customers incoming and outgoing finances as well as proof of tenancy, identification and the security of the product sold.