 Responsible for all duties of the front desk operations. Other chief responsibilities include staff training, inter-department communications, and staff scheduling.  Responsible for responding to guest requests and/or complaints and ensuring that appropriate action is taken to guarantee guest satisfaction.  Greet guests and manage the front desk with dependability and reliability in a stable and professional corporate office environment.
 Also responsible for assisting office staff on an as-needed basis.
 Exceptional knowledge of Opera reservation system & Diventa Reservation system.
 Sell hotel guestrooms groups and banquet facilities through direct client contact to maximize total rooms revenues and profits.
 Develop and maintain relationships with key clients in order to produce group and/ or convention business.  Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.  Respond quickly to guest requests in a friendly manner
 .Responsible for "up-selling" in order to maximize sales revenue

 Play an active role in the welcoming, enjoyment and safekeeping of all visitors to the property, including children and less able people.  Deal effectively and courteously with all visitors, suppliers and team members.  Complete time sheets and any other paperwork as required by Head Guide.  Liaise regularly with other members of the guiding team and feed back any relevant information at daily meetings.
 Profound confidence and ability to speak in public and in dealing with people.
 Strong understanding and willingness to learn about history, conservation and the Estate generally and develop. As a transfer representative:  Preparing Placard for Arrival Transfer, if needed.  Reconfirm accommodation with hotel and also advice hotel about clients expected arrival time; ensure keys are provided immediate on arrival to hotel. In case clients are VIP (Very Important Person), all VIP courtesies to be provided like welcome Drinks with the compliments from hotel or from the company.  In case rooms are to be provided on immediate occupancy, ensure before leaving for transfer that the room is ready, try to take the room number so that at the time of arrival there is no delay or problem.
 Check if transport is A/C (Air Condensing) or NAC (Non Air condensing).  Check condition of the vehicle in order to avoid complaints from clients also check if driver in uniform.

 Meeting guests at the airport.Escorting the guests to their specific accommodations.
 Creating an excellent first impression and provide outstanding service to the guests throughout their holiday vacation
 Organizing and hosting welcome meetings for all guests to provide proper information regarding their holiday, resort, hotel, and country. Must be fully equipped with knowledge of the resort itself and the surrounding area in order to provide outstanding service to the guests.
 Selling services such as car rental, excursions, activities, etc. Must also have complete knowledge of the local activities, events, and excursions taking place that the guests may be interested in participating in.
 Answering any queries the guests may have regarding anything to do with their trip including accommodation, activities, schedules, etc.
 Handling client issues, such as: lost luggage or passports; allegations of theft or other crimes; problems with rooms; and health problems, injuries, or even deaths;
 Dealing with unforeseen ‘non-client’ problems, e.g. flight delays, coach strikes;Resolving any conflict with or between clients;
 Act as a guide when accompanying guests on excursions
 Keeping knowledge of the hotel, their safety guidelines, and standards.
 Provide the regional and head office with regular and accurate reports and accounts on a weekly basis.  Establishing and maintaining relationships with local hoteliers, apartment owners, agents and travel companies;