Four Seasons Hotel Vancouver & Four Seasons Resort Whistler
Responsible for South East US group market sales activities, rate structuring and revenue generating for the two properties. Setting strategies for group sales and contributing in general sales and marketing plans.
Supervising and evaluating group accounts and segments.
Setting reports and statistics for group accounts.

Supervising Front Office daily activities Preparing blocking & availability
Coordinating between front desk and all other departments
Handling operation problems and guest complains.

Responsible for rooms rating strategy & travel agency contracts
Responsible for preparing monthly ending reports e.g. "materialisation, market segment, revenue analyses"
Overlooking of Sales and Reservation Department
Part of the management opening team

Responsible for all front office departments front desk, reservation, guest relation, telephone operators and concierge
Managed the recruitment process, as well as the training and development of all new first line managers and

Responsible for setting the overall strategy, assigning jobs to different managers and setting targets and performance indicators
Managing and evaluating the performance of rooms' division employees. Planning and supervising the opening of a new club resort (Club Azur

Four Seasons Cairo at Nile Plaza Responsible for international and local corporate sales activities, rate structuring and selling techniques for groups and individuals. Responsible for setting strategies for corporate sales and contributing in general sales and marketing plans strategies. Supervising and evaluating corporate accounts and segmentations
Setting reports and statistics for Corporate accounts