I successfully manage and grow a $56 million financial services business. The position involves the proactive leadership of a motivated team of sales/service professionals to achieve sales targets in the Bank’s range of personal lending, deposit and investment products to both new and existing clients. This is achieved through tailoring and delivering a responsive and first class service to clients and stakeholders. Responsibility for the provision of adaptive training, KPI management and the development of my immediate team to assist them in achieving both personal and branch targets.

Primary responsibilities include the strategic daily management of people, policy and practice within the OAMPS Warranty Customer Service Call Centre. This role has required establishing operating guides/frameworks to facilitate delivering increased levels of efficiency and customer service. Statistical and business process analysis, business improvement solutions and complaints resolution. Proactive business and relationship development extending to the management of key stakeholders. Team management through the development and application of effective leadership, motivation and training protocols. Forecast workloads, resources and produce rosters to ensure KPIs