Responsible for the Starbucks brand in the Middle East and Egypt (9 countries in total). Over 2,400 partners.

Worked in 3 different store locations in the UK; Slough, Clapham Junction & Roehampton. Achievements: * Successful management of wage spend throughout Roehampton's store refit.
* Annual Co-Worker satisfaction survey improved from 63% to 85%.
* Labour Turnover reduction of 5% from 30%.
* Absence stable at 4%.
* Gained accreditation to delivery Disability Discrimination Training.
* Facilitor for Management Assessment days.

Achievements: * Seconded to Milton Keynes store to implement management team restructure and consultation period which effected over 50 employees.
* Developement and roll out of HR Business Plan for FY08.
* Implement HR throught the lines.
* Coach for 10+ management expansion recruits.
* Owned the annual co-worker satisfaction survey, score increased from 460 to 546, with participation rate increasing from 73% to 85%.
* Training PI (Predictive Index) Analyst.