Lana Klyueva
Director Russia & CISHRS Hotel Reservation Service
Moskovskiy, Russia
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Professional Experience
Mar 2009 - Present
Director Russia & CIS
HRS Hotel Reservation Service
Leisure, Travel & Tourism
HRS Hotel Reservation Service
Leisure, Travel & Tourism
Feb 2005 - Jan 2008
(3 years)
(3 years)
Teamleader Event Management Courtyard by Marriott Moscow City Center
Marriott International
Hospitality
Marriott International
Hospitality
o Supervision and control of the daily operation of the Event Booking Center, dealing with group and meeting business of the Hotel and catering events, ensuring consistent, high level service throughout pre-event, event and post event phases of hotel events and group stays;
o Negotiating comprehensive contracts insuring maximum hotel profitability for the provision of Rooms Division and Food
& Beverage Depts. within the Hotel;
o Effectively managing customer budgets to maximize revenue and meet customer needs;
o Event planning: from preparing and presenting detailed business proposals to the Clients, through all intermediate stages
and up to supervising the actual event; Preparation of all event and/or group documentation and coordination with sales,
F&B and other hotel departments, and customer to ensure consistent, high level of service throughout pre-event, event and
post event phases of all hotel events and group stays; ensuring all hotel events have a seamless turnover from sales to
service and back to sales
o Monitoring business patterns in order to create projective business plans for the future;
o Forecasting group sleeping rooms and event revenue (incl. catering, room rental and audio-visual revenue) o Member of the pre-opening team, including set up of department structure, set up of initial contracts with clients, etc
o Negotiating comprehensive contracts insuring maximum hotel profitability for the provision of Rooms Division and Food
& Beverage Depts. within the Hotel;
o Effectively managing customer budgets to maximize revenue and meet customer needs;
o Event planning: from preparing and presenting detailed business proposals to the Clients, through all intermediate stages
and up to supervising the actual event; Preparation of all event and/or group documentation and coordination with sales,
F&B and other hotel departments, and customer to ensure consistent, high level of service throughout pre-event, event and
post event phases of all hotel events and group stays; ensuring all hotel events have a seamless turnover from sales to
service and back to sales
o Monitoring business patterns in order to create projective business plans for the future;
o Forecasting group sleeping rooms and event revenue (incl. catering, room rental and audio-visual revenue) o Member of the pre-opening team, including set up of department structure, set up of initial contracts with clients, etc
Jan 2008 - Dec 2008
(0 years, 11 Months)
(0 years, 11 Months)
Director of Sales in the Courtyard by Marriott Moscow City Center
Employed, Manager (Manager / Supervisor)
Marriott International
Hospitality
Employed, Manager (Manager / Supervisor)
Marriott International
Hospitality
o Supervision and control of the daily operation of the Sales Department, including Event Booking Center, Pro-Active Sales Team and PR & Marketing Team;
o Participation in the hotel Strategy Team, working in close correlation with Revenue Management in order to set hotel sales
strategies for all business segments of the hotel, including transient, group and catering segments;
o Developing action plans for implementation of hotel sales strategy, setting group and personal goals for Sales team
members, insuring day-to-day implementation of the hotel sales strategy;
o Annual business plan and budget setting process;pricing, market analysis, product placement; marketing plans and strategies o As part of the personal talent development program was a member of the Marriott International Training Team, delivering
Core Management Trainings for newly appointed managers in the Continental Europe region.
o Participation in the hotel Strategy Team, working in close correlation with Revenue Management in order to set hotel sales
strategies for all business segments of the hotel, including transient, group and catering segments;
o Developing action plans for implementation of hotel sales strategy, setting group and personal goals for Sales team
members, insuring day-to-day implementation of the hotel sales strategy;
o Annual business plan and budget setting process;pricing, market analysis, product placement; marketing plans and strategies o As part of the personal talent development program was a member of the Marriott International Training Team, delivering
Core Management Trainings for newly appointed managers in the Continental Europe region.
Education
1996
Bachelor, Московский Государственный Институт Международных От (High School)
International Hospitality
International Hospitality
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First Name
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Last Name
Klyueva
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