Analyse Clients needs. Investigate available products and write proposals for new systems and/or software. Implementation and ongoing support of such systems. Hardware and Software repairs. Upgrades and Installation.
Research and development and problem solving.
Data recovery virus detection, removal and prevention.
Development and Implementation of PC Training Courses, travelling to Transkei and Durban to conduct branch training. Courses being Intro to Computers, DOS, Lotus, WordPerfect. Harvard Graphics. PCtoots and Windows. Reason for Leaving: Got a permanent position

Computer Hard/Software Upgrade, Installation, maintenance and support.
Problem solving and fine-tuning of PC's. Solving general faults, network and Computer related problems. Installation and problem solving of 386/486, printers, mice, modems, routers, Network cards; patch network points, card reader for Olipos and setting up Excellpos machines. Setting up Excellpos with OS/2 operating systems, Setting up Track and Trace machines with DOS and also Olipos workstations
Configuring network protocols using TCP/IP, NETBEUI and others. Setting Laptops and notebooks, including multimedia CD-ROM, Scanners, docking stations etc. User Support in the following areas: S.A.P, Pctcp, Entire Connect, QWS, Olipos, Excellpos, Track and Trace, Ms-Office, Word, Excel, PowerPoint, Access, Projects, Windows for workgroups etc. Co-ordinating and leasing with; departments like networks, Centera, Olivetti, administering logged faults through the Remedy schema. Helping the users to query, submit and generating necessary logged Installations and faults they reported. Maintaining the Technology standard (i.e. illegal copying of software and providing a consolidated service and a total peace of mind to users. Network management, support, hardware and software. Troubleshooting the installation and configuration problems with printing and Diagnosing Network Hardware-are and Software problems.

Monitoring the server performance, backups and up time. Creating user accounts, NT, Exchange and Shiva. Configuring the Shiva to dial-in from remote sites using notebooks, Support users and Support Engineers country wide with any IT related problems and to maintain the system. Scheduling the NT and UNIX machine for backups and getting Statistics daily, weekly and monthly. Liasing with the helpdesk and external vendors e.g. ICL, TECOR, Telkom, Dimension Data etc. General Support in Case Management. Monitoring the entire network using Ca-Unicenter, Spectrum Element Manager and Cisco works to manage Routers, Hubs and Servers. Using Compaq Insight Manager to monitor Regional Servers hardware, processor utilisation, drives, tapes. Supporting Microsoft Exchange, checking the directory replication status, monitoring the MTA work queue load. Managing Public Folders for the availability to all the regions.
Generating policies and procedures to add and remove user accounts and IDs. Monitoring the Internet, receiving Statistics daily. Follow-up queries that users logged through the helpdesk using Customer One. Installation, maintenance and support of software installed on Servers and workstations, updating the outdated versions of software e.g. F-Prot, Telnet etc. Monitoring the UPS for downtime and ensuring the up time and availability of systems. Conducting meetings with the Help-desk, Analyst Programmers and Support Engineers. Help manage the Development, Maintenance and Support of the Information Technology Division. Formulating policies and procedures regarding problem management, Help-desk function, configuration management and exercise overall change management functions. Ensuring the uniformity of software and operating systems countrywide, research and development of new software and upgrades, and planning the software deployment of such products.

Responsibilities Project Manage - formulating policies and procedures regarding problem management, Help-desk function, configuration management and exercise overall change management functions nationally, that are effective in supporting S.I.T.A.'s clients for improving service and improving a business driven approach to service support and delivery. Establishing Service Level agreements between user departments and S.I.T.A.
Tracks all high level outstanding problems and provide support and feedback to clients. Compiling Management reports/Statistics from Problem Management, Change control and Configuration Management. Conducting Problem management meetings. Co-ordinate with regional Problem managers. Control and manage updates to problem management database as well as the document control function. Updated with the latest Technology - Security intranet and Internet policies.

Responsible for SITA initiatives, projects, support and service delivery.
Developing and maintaining the appropriate environment to support project managers, including the processes and practices for managing projects and the training and coaching of project managers and teams. Monitoring overall progress and initiating corrective action to ensure that deliverables are produced on time and within budget limits. Managing exceptions, slippage and issues of priority, and initiating extra activities wherever gaps in the programme are identified. Ensuring coherence of the programme by monitoring changes in project portfolio and reassessing whether projects continue to meet business objectives and use funds efficiently. Prepare realistic projects, quality and risk plans, including plans incorporating sub-projects, and monitor and control team performance against each plan, provide reports to client/user management and senior IT management as required. Monitor and control allocated manpower, associated revenue costs and all capital costs against the project budget. Ensure that a change control procedure is in place and actively used to assess the effect of changes to the projects on timescales and/or resource needs and report these to the project sponsors. Co-ordinate the programme portfolio of projects on a daily basis within small to medium scales of change programmes, on behalf of senior management.

Technical Account Manager
The Technical Account Manager is responsible for the provision of technical advisory and account management services to Microsoft Premier customers employing Microsoft solutions. Success in this role is measured in terms of customer satisfaction and is achieved by developing an understanding of the customer’s computing needs, building and maintaining strong working relationships, and managing the customer account effectively in terms of operational issues. Key Area of Responsibility
Technical support
• Manage customer's technical support requests. Ensure timely resolution of customer issues by bringing available Microsoft resources (technical and other) to bear with appropriate levels of escalation and prioritisation. Ensure Premier customers receive responses to their requests within guaranteed response times, as specified and agreed in contractual and service level agreements • Management of politically sensitive issues impacting either the customer’s business or impacting Microsoft’s relationship with the customer through appropriate communication and escalation.