Kelly Norris-Fullett
Office ManagerLTG Trading
Naperville, United States
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General
About
Operations Management
Self-motivated professional with experience in managing office, banking, and call center operations, and providing team leadership, project management and service excellence in competitive markets.
Identify, address and resolve customer needs, requirements and preferences as a reliable and diplomatic problem solving resource.
Plan, set up and manage projects related to finance, including process review, improvement to reporting, development of procedures to control costs and increase productivity, quality assurance and compliance.
Conduct analysis of key performance indicators (KPI) as a support to new sales and service initiatives, strategic marketing, budget and forecasting.
Hire, train, and support customer service personnel as an approachable manager responsible for leading and promoting employee skills development.
Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Internet research and email communications.
Self-motivated professional with experience in managing office, banking, and call center operations, and providing team leadership, project management and service excellence in competitive markets.
Identify, address and resolve customer needs, requirements and preferences as a reliable and diplomatic problem solving resource.
Plan, set up and manage projects related to finance, including process review, improvement to reporting, development of procedures to control costs and increase productivity, quality assurance and compliance.
Conduct analysis of key performance indicators (KPI) as a support to new sales and service initiatives, strategic marketing, budget and forecasting.
Hire, train, and support customer service personnel as an approachable manager responsible for leading and promoting employee skills development.
Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Internet research and email communications.
Professional Experience
Jan 1996 - Present
Office Manager
LTG Trading
Banking
LTG Trading
Banking
LTG Trading is a commodity brokerage firm that promotes the long-term establishment of client partners, educates investors, and provides trading strategies and marketing analysis.; Manage daily operations including planning, scheduling and coordinating meetings, agendas, calendar, webinars and seminars for the company owner, staff, and clients. Oversee the creation, development and updating of the firm's website, including Internet advertising, marketing, promotional strategies, message boards, and online newsletter and chat room. Perform continual analysis of website in order to improve search engine marketing and optimization, which has resulted in generating numerous referrals and repeat business. Work collaboratively with a team of programmers and financial consultants to create and implement TriggerPoint trading software, an interactive and user-friendly application. Ensure compliance to all federal, state and local regulatory standards.
Sep 1996 - Present
Office Manager
LTG Trading
Investment Management
LTG Trading
Investment Management
We are a commodity brokerage firm, specializing in teaching and trading using Richard Wyckoff pinciples.
Jan 1988 - Dec 1988
(0 years, 11 Months)
(0 years, 11 Months)
Repossession Specialist
National City Bank
Banking
National City Bank
Banking
Hired local repossession agencies to recover vehicles from delinquent customers; subsequently worked with the customers to obtain their vehicles and notified them of necessary procedures and responsibilities. Mobile Home Inspector - additionally served in this capacity, with responsibility for visual inspections and reports on mobile homes prior to repossession; ensured bank interests were protected. Communicated with delinquent customers to set up repayment timelines, amounts and specifications.
Dec 1988 - Dec 1989
(1 years)
(1 years)
Litigation Specialist
National City Bank
Banking
National City Bank
Banking
Sourced and hired reputable and reliable attorneys to represent the bank in litigation related to vehicle or cash recovery; additionally represented the bank's interests in bankruptcy actions and procedures.
Dec 1989 - Dec 1991
(2 years)
(2 years)
Loan Operations Supervisor
National City Bank
Banking
National City Bank
Banking
Originated the Consumer Loan Servicing Department, with responsibility for recruiting, mentoring and cross-training associates, developing procedures, controlling costs, and achieving productivity goals. Responsible for overseeing second mortgage and consumer loans, including customer service and reporting accuracy. Work collaboratively with bank department managers to ensure workflow accuracy and efficiency.
Dec 1991 - Jun 1996
(5 years)
(5 years)
Consumer Loan Operations Manager
National City Bank
Banking
National City Bank
Banking
National City Bank provides sound financial recommendations and knowledgeable asset management for cash, loans, securities, demand deposits, money market deposits, equity capital, and return on assets.; Directed two departments and 50 employees, Loan Operations Call Center and Loan Processing, with emphasis on cross-training, job rotation, time management, productivity, and employee skills development. Accountable for $2 M budget, responsible for overseeing accurate reporting, documentation, data entry, and managed call center operations. Monitored accuracy of reporting as well as receipt, preparation and submission of files, records and documentation related to consumer loan operations. Established and implemented procedures for consumer loan operations, financial management, and all related accounting, quality assurance and compliance. Facilitated computer conversions and partnered with IT to develop interface between all business units; ensured compliance with federal, state and local regulatory standards.
Education
2012
Bachelor of Arts, Illinois State University (High School)
Business Administration
Currently completing final course
Business Administration
Currently completing final course
More about Kelly Norris-Fullett
First Name
Kelly
Last Name
Norris-Fullett
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