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Jessica Vonnahme
Manager of Reservations and Leisure ServicesThe Sanctuary at Kiawah Island
Charleston, United States
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General
About
- building guest loyalty by creating and maintaining relationships.
- leading teams at a five star level of service.
- recruitment, training and development of staff.
- motivation and coaching of staff.
- constant process improvement that directly affects the guest experience.
- strategic maximization of room revenue and sales, yielding of rates and control of inventory.
- research of industry trends and competition.
- creation and control of departmental budget.
- management of all reservations and staff involved in the pre-arrival process.
- coordination and management of all holiday and annual events.
- leading teams at a five star level of service.
- recruitment, training and development of staff.
- motivation and coaching of staff.
- constant process improvement that directly affects the guest experience.
- strategic maximization of room revenue and sales, yielding of rates and control of inventory.
- research of industry trends and competition.
- creation and control of departmental budget.
- management of all reservations and staff involved in the pre-arrival process.
- coordination and management of all holiday and annual events.
Professional Experience
Jan 2009 - Present
Manager of Reservations and Leisure Services
The Sanctuary at Kiawah Island
Leisure, Travel & Tourism
The Sanctuary at Kiawah Island
Leisure, Travel & Tourism
The Sanctuary is a Forbes Five Star, Five Diamond hotel, an entity of Kiawah Island Golf Resort, located on Kiawah Island, a barrier island off the southern coastline of South Carolina, thirty five minutes from downtown Charleston. Responsible for the recruitment, training and development of all staff involved in the pre- arrival process, from the sales process, to the organization of all additional activities and reservations. Motivation of staff, standards audits and coaching, creating an experience that is memorable and personalized to each guest.
2004 - 2004
(0 years)
(0 years)
Marketing and Event Planning Intern
I'on
Hospitality
I'on
Hospitality
Interned with I'On in the summer of 2004 with responsibilites in marketing and event planning. I'On is a multi million dollar real estate developement, mimicking the Southern Mansions on the Battery in downtown historic Charleston.
2004 - 2005
(1 years)
(1 years)
Peer Advisor
Iowa State University
Education Management
Iowa State University
Education Management
Advised College of Business students on their resumes and assisted them in their search for internships and full time and part time jobs. Managed all student and professional local business appointments, including interviews and mock interviews with career advisors. Assisted career advisors with additional tasks needed in the office.
Oct 2006 - Dec 2008
(2 years, 2 Months)
(2 years, 2 Months)
Club Level Supervisor
The Sanctuary at Kiawah Island
Hospitality
The Sanctuary at Kiawah Island
Hospitality
Responsible for the training and development of Concierge and Attendant staff on the Club Level. Refinement of policies and procedures in effort to maintain and improve the guest experience. Private concierge and registration services, food and beverage service, in an exclusive and personalized atmosphere. Detailed planning, communication, and organization.
Education
2001
Business, Iowa State University - College of Business (High School)
Marketing, Entrepreneurship and Animal Sciences
Professional Animal Science Club - Block and Bridle; Alpha Kappa Psi; Peer Advisor
Marketing, Entrepreneurship and Animal Sciences
Professional Animal Science Club - Block and Bridle; Alpha Kappa Psi; Peer Advisor
More about Jessica Vonnahme
First Name
Jessica
Last Name
Vonnahme
Interests / Hobbies
Competitive Running, Horseback Riding, Volunteering
Recently in Charleston
Recently in Chamber.com
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