• Providing customer service and technical assistance for dialup service, vibe, PPPoE and Vibe vision as Front Line Agent and also as Senior Technician (part-time)
• Troubleshooting ADSL technologies
• Network escalations, troubleshooting
• Dispatching installers to fix trouble on lines and providing the proper information to resolve the issue
• Providing assistance for agents with training and questions

 Lead software developer working on new framework project (2005)
 Lead software developer project Jamaica (2004-05)
 Responsible of overlooking testing issues and coordinating re-submission to testing
 Onsite testing and installation of EGM terminals
 Developing games, packaging and submitting to testing
 Onsite testing of central communication and DXS communication protocol
 Troubleshooting & Maintaining Field software
 International on site Software support specialist(NY project 2003-04)
 Implementation of new back office
 Support developer for TITO
 Defining new templates for virtual 3 reel games
 Communication protocol TCP/IP, DXS, SAS, MGAM
 Software developer for state of Rhode Island
 Onsite market validation of new games/products
 Software developer for state of Delaware
 Software developer for state of Iowa
 Part of R&D team working on new products
 Keeping up to date Software versions & labeling  Coaching & Assisting programmers

 Developing test plans and test scripts hardware / software testing
 Executing established test plans and procedures
 Analyzing test results and prepare reports on tests conducted
 Source code reviews
 Design of test case models database
 Project Management
 Test case database manager  Development & delivery of training material for EGM course (MACAU)
 Research of jurisdictional regulation

 Developing test plans and test scripts hardware / software testing
 Executing established test plans and procedures
 International travel
 Analyzing test results and prepare reports on tests conducted
 Manage resource pool
 Customer point of contact
 Project Management
 Overseeing multiple customers
 Analyze system data in preparation of certification

 Project management
 Customer relations
 International Onsite workflow evaluation and delivery of software solution
 Overseeing customer wireless software launch
 Review systems to assess their likely compliance with technical requirements  Prepare weekly status reports
 Requirement gathering and documentation
 Successful Rollout with Labatt’s completed May 2008  Successful Rollout for Armour-Eckrich, January 2008

 Manage & Lead multiple projects to meet quality expectations
 Provide test estimates and strategies
 Analyzing test results, evaluate risks and impact to the business
 Manage test efforts and resources
 Prepare reports on tests conducted
 Develop, maintain, and execute comprehensive test plans in support of system programming changes
 Run, comprehend and accurately describe the results of tests. Submit defect reports and retest defect resolutions
 Provide problem determination services for testing issues management
 Coordinate with Infrastructure team to ensure that the test environments are properly setup for test cycle
 Perform documentation analysis and actively participate in other related projects and duties as assigned
 Requirement review and sign off

IT Consultant