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General
Haves
Operations, Office and Administration, Sales and Marketing, IT.
Professional Experience
May 2011 - Present
Director Operations
Malindo AgCo Pte., Ltd.
Import and Export
Malindo AgCo Pte., Ltd.
Import and Export
To manage the effective delivery of a complex, multi-function service that will change the face of delivering support to people committed to reducing Their carbon footprint.
Jun 1990 - Apr 1993
(3 years)
(3 years)
CHIEF EDP
Hotel Manado Beach, Manado-Indonesia
Hospitality
Hotel Manado Beach, Manado-Indonesia
Hospitality
Main duties
System maintenance log: keep and update a logbook of system maintenance routines,
Frequent faults, along with solutions to problems. Coordinate support for inter hotel department such as front office, night audit, income audit, account receivable, account payable, cost control, store system, POS system, PABX system, and electronic hotel system software. Full mastery of mission-critical applications: NT, MS-exchange server, MS-outlook, MS-office, internet explorer , Corel-draw, Visio, adobe acrobat, front-page, Adonis, stock control software, invoice manager, human resource database, win fax
System maintenance log: keep and update a logbook of system maintenance routines,
Frequent faults, along with solutions to problems. Coordinate support for inter hotel department such as front office, night audit, income audit, account receivable, account payable, cost control, store system, POS system, PABX system, and electronic hotel system software. Full mastery of mission-critical applications: NT, MS-exchange server, MS-outlook, MS-office, internet explorer , Corel-draw, Visio, adobe acrobat, front-page, Adonis, stock control software, invoice manager, human resource database, win fax
May 1993 - Mar 1995
(2 years)
(2 years)
Staff to System & Procedures Development (System Analyst)
Caraka Management Group, Jakarta-Indonesia
Information Technology and Services
Caraka Management Group, Jakarta-Indonesia
Information Technology and Services
Main duties
Responsible for Designing and developing Hotel System Program. Maintaining for software and hardware intern corporates. Collecting and Designing Data Flow and Training procedures
Responsible for Designing and developing Hotel System Program. Maintaining for software and hardware intern corporates. Collecting and Designing Data Flow and Training procedures
Jun 1995 - Jun 1997
(2 years)
(2 years)
Information Service Officer
Holland America Line, Seattle-USA HQ
Leisure, Travel & Tourism
Holland America Line, Seattle-USA HQ
Leisure, Travel & Tourism
Main duties
The main responsibility is the operation of the cashless cabin charge system and NCR or MICROS register system. The duties include early morning closing of registers, running reports, balancing daily revenue and generating passenger statements. Responsibilities:
• Collecting and completing passenger data and inputting/key in to computer system during embarkation • Collecting and balancing revenues from all revenue departments and preparing for revenue discrepancies reports
• Preparing daily revenue reports and book closing after completing night audit sequences
• Doing reporting of weekly revenue
• Etc.
The main responsibility is the operation of the cashless cabin charge system and NCR or MICROS register system. The duties include early morning closing of registers, running reports, balancing daily revenue and generating passenger statements. Responsibilities:
• Collecting and completing passenger data and inputting/key in to computer system during embarkation • Collecting and balancing revenues from all revenue departments and preparing for revenue discrepancies reports
• Preparing daily revenue reports and book closing after completing night audit sequences
• Doing reporting of weekly revenue
• Etc.
Oct 1997 - Oct 1998
(1 years)
(1 years)
Asst. Front Office Manager
Hotel Omni Batavia, Jakarta-Indonesia
Hospitality
Hotel Omni Batavia, Jakarta-Indonesia
Hospitality
Main duties
Primarily oversee the efficient and effective running of the Front Office Department. This includes Reception, Porters, Switchboard and Communications, and the Car Park of the hotel. The Assistant Front Office Manager will also be required to undertake regular duty shifts Responsibilities: • Responsible for organizing, planning, directing and controlling of Guest Service Agent, Cashier, Reservations and smooth co-operation with Uniformed Services (concierge)
• Replacing the Front Office Manager in his/her absence
Primarily oversee the efficient and effective running of the Front Office Department. This includes Reception, Porters, Switchboard and Communications, and the Car Park of the hotel. The Assistant Front Office Manager will also be required to undertake regular duty shifts Responsibilities: • Responsible for organizing, planning, directing and controlling of Guest Service Agent, Cashier, Reservations and smooth co-operation with Uniformed Services (concierge)
• Replacing the Front Office Manager in his/her absence
Dec 1998 - Feb 2000
(2 years)
(2 years)
Executive Housekeeper
Hotel Redtop Indonesia, Jakarta-Indonesia
Hospitality
Hotel Redtop Indonesia, Jakarta-Indonesia
Hospitality
Main duties
Manage the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards according to Hotel or Resort (SOP). Inspect guest rooms, corridors and common areas in work station daily to ensure adherence to established cleanliness standards and proper amenity and literature placement. Inspects for needed repairs, reports maintenance problems immediately and follows up to ensure the work has been completed. Hires, trains, and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees. Ensures that employees have a sufficient amount of necessary supplies through regular supply and linen inventories; orders and receives supplies to maintain appropriate inventor levels. Coordinates with the Front Office Department (Front Office Manager )daily to ensure guest special requests are met (e.g. V.I.P needs, early check-ins, etc.),may perform any housekeeping duties necessary to ensure guest satisfaction. Manage day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Responsibilities:
• Aim to reach the service standard according to SOP
• Manages HK staff: hiring, counselling, performance evaluations, training and development
• Approaches all encounters with guests and employees in a friendly, service oriented manner
• Maintains high standards of personal appearance and grooming, which include wearing proper uniform and name tag while working
• Complies at all times with SOP and regulations to encourage safe and efficient hotel operations
• Etc.
Manage the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards according to Hotel or Resort (SOP). Inspect guest rooms, corridors and common areas in work station daily to ensure adherence to established cleanliness standards and proper amenity and literature placement. Inspects for needed repairs, reports maintenance problems immediately and follows up to ensure the work has been completed. Hires, trains, and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees. Ensures that employees have a sufficient amount of necessary supplies through regular supply and linen inventories; orders and receives supplies to maintain appropriate inventor levels. Coordinates with the Front Office Department (Front Office Manager )daily to ensure guest special requests are met (e.g. V.I.P needs, early check-ins, etc.),may perform any housekeeping duties necessary to ensure guest satisfaction. Manage day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Responsibilities:
• Aim to reach the service standard according to SOP
• Manages HK staff: hiring, counselling, performance evaluations, training and development
• Approaches all encounters with guests and employees in a friendly, service oriented manner
• Maintains high standards of personal appearance and grooming, which include wearing proper uniform and name tag while working
• Complies at all times with SOP and regulations to encourage safe and efficient hotel operations
• Etc.
Apr 2000 - Mar 2003
(3 years)
(3 years)
Resort Manager
PT. Puriloka Asri, Jakarta-Indonesia
Leisure, Travel & Tourism
PT. Puriloka Asri, Jakarta-Indonesia
Leisure, Travel & Tourism
Main duties
Report directly to Regional General Manager in order to achieve optimum operating results while constantly endeavouring to improve the service standards of the club for membership satisfaction. To review the overall operations of the club as per requirement by the club committee members and take corrective action to clear any problems that may arise in the operations. To periodically review systems and methods of all outlets in order to enhance and generate more revenue to the club. Responsibilities:
• Resort & Chalet Accounts taking responsibility for the resort bank account, any company monies held in resort and processing guest payments
• To meet and exceed targets set in relation to Ski Pack Sales and in-resort Property Extras sales, providing detailed weekly returns analysis and turnover figures for all chalets, hotels and apartment bookings
• Customer Welfare, Customer Services, Follow-Up and detailed Report Writing
• Managing Day to Day Logistics & Resort Operations
• Overseeing Changeover Day departures & arrivals and transfer operations
• In-Resort Recruitment and continued Training throughout the season including inclusion in the Chalet Host Training early December
• Organisation of & participation in property standards and customer welfare visits for all chalets, hotels and apartments
• Ensure smooth operation of resort set-up and closedown in accordance with London Office requirements
• Etc.
Report directly to Regional General Manager in order to achieve optimum operating results while constantly endeavouring to improve the service standards of the club for membership satisfaction. To review the overall operations of the club as per requirement by the club committee members and take corrective action to clear any problems that may arise in the operations. To periodically review systems and methods of all outlets in order to enhance and generate more revenue to the club. Responsibilities:
• Resort & Chalet Accounts taking responsibility for the resort bank account, any company monies held in resort and processing guest payments
• To meet and exceed targets set in relation to Ski Pack Sales and in-resort Property Extras sales, providing detailed weekly returns analysis and turnover figures for all chalets, hotels and apartment bookings
• Customer Welfare, Customer Services, Follow-Up and detailed Report Writing
• Managing Day to Day Logistics & Resort Operations
• Overseeing Changeover Day departures & arrivals and transfer operations
• In-Resort Recruitment and continued Training throughout the season including inclusion in the Chalet Host Training early December
• Organisation of & participation in property standards and customer welfare visits for all chalets, hotels and apartments
• Ensure smooth operation of resort set-up and closedown in accordance with London Office requirements
• Etc.
Apr 2003 - Feb 2005
(2 years)
(2 years)
Office Manager
PT. Daeindo Pusaka Jaya, Jakarta-Indonesia
Logistics and Supply Chain
PT. Daeindo Pusaka Jaya, Jakarta-Indonesia
Logistics and Supply Chain
Main duties
Play an integral role in the success of the corporate sales and Administration. Identifying and cultivating new market opportunities and expanding of accounts. Be the primary customer interface that is responsible for business development and relationship with customers' senior management. Consistently commended for analytical as well as service-oriented aptitude. Design systems and procedures to maximize workplace efficiency and boost productivity. Thrive on challenges; utilize available resources. Meticulously manage daily office operations. Able to multi-task and work unsupervised; equally effective as team member/leader. Collect data to make decisions. Resolve customer problems with speed and diplomacy; exemplary speaking and listening communications skills. Demonstrate respect for authority and organizational structure. Motivated to quickly learn new skills. Win through patience and resolve. Responsibilities:
• Maintain office services
• Supervise office staff
• Maintain office records
• Maintain office efficiency
• Perform other related duties as required
Play an integral role in the success of the corporate sales and Administration. Identifying and cultivating new market opportunities and expanding of accounts. Be the primary customer interface that is responsible for business development and relationship with customers' senior management. Consistently commended for analytical as well as service-oriented aptitude. Design systems and procedures to maximize workplace efficiency and boost productivity. Thrive on challenges; utilize available resources. Meticulously manage daily office operations. Able to multi-task and work unsupervised; equally effective as team member/leader. Collect data to make decisions. Resolve customer problems with speed and diplomacy; exemplary speaking and listening communications skills. Demonstrate respect for authority and organizational structure. Motivated to quickly learn new skills. Win through patience and resolve. Responsibilities:
• Maintain office services
• Supervise office staff
• Maintain office records
• Maintain office efficiency
• Perform other related duties as required
May 2005 - Jun 2008
(3 years, 1 Months)
(3 years, 1 Months)
Operation Manager
Maturnuwun Nusantara Corp., Jakarta -Indonesia
Mechanical or Industrial Engineering
Maturnuwun Nusantara Corp., Jakarta -Indonesia
Mechanical or Industrial Engineering
Main duties
Handling operation activities of all subordinate departments. Primary point-of-contact for client projects and lead day-to-day management and optimization of client campaigns. Demonstrates working knowledge of each area of Company's product in order to evaluate recommendations when presenting to the Client. Includes: Sales and Service Strategy (Consultancy), Service Process Improvement (Consultancy) and Customers Satisfaction Measurements.
Proactively finds new ways to build the client's business and grow accounts. Masters and maintains vast knowledge of client's business, competition, and latest industry news and trends. Have an in-depth understanding of the financial status including value, billing and contract renewal. Duties included budgeting and forecasting, coordinating accounts payable / account receivable, preparing in-depth reports, and cost control. Responsibilities: • Contract Negotiations
• Business Development
• Customer Service & Retention
• Budgeting (Capital & Operating)
• Recruitment, Selection, Training & Leadership
• Policy & Procedure Development
• Purchasing & Material Management
• Staffing & Management Development
• Project Planning, Staffing & Management
• Regulatory Compliance
• Etc.
Handling operation activities of all subordinate departments. Primary point-of-contact for client projects and lead day-to-day management and optimization of client campaigns. Demonstrates working knowledge of each area of Company's product in order to evaluate recommendations when presenting to the Client. Includes: Sales and Service Strategy (Consultancy), Service Process Improvement (Consultancy) and Customers Satisfaction Measurements.
Proactively finds new ways to build the client's business and grow accounts. Masters and maintains vast knowledge of client's business, competition, and latest industry news and trends. Have an in-depth understanding of the financial status including value, billing and contract renewal. Duties included budgeting and forecasting, coordinating accounts payable / account receivable, preparing in-depth reports, and cost control. Responsibilities: • Contract Negotiations
• Business Development
• Customer Service & Retention
• Budgeting (Capital & Operating)
• Recruitment, Selection, Training & Leadership
• Policy & Procedure Development
• Purchasing & Material Management
• Staffing & Management Development
• Project Planning, Staffing & Management
• Regulatory Compliance
• Etc.
Mar 2008 - Apr 2011
(3 years, 1 Months)
(3 years, 1 Months)
Apartment Manager
Holiday Villa Hotel & Residence City Centre Doha
Hospitality
Holiday Villa Hotel & Residence City Centre Doha
Hospitality
Main duties
To assist the General Manager and responsible for overall operations of the apartments and to ensure and maintain high standard of cleanliness, maintenance and security as well as management representative to give fullest customer service aid for guest satisfaction. Control and evaluate the implementation of Business Plan to ensure the achieving of company goals. Institute new ideas for service improvement and development of new business for the Apartment.
To assist the General Manager and responsible for overall operations of the apartments and to ensure and maintain high standard of cleanliness, maintenance and security as well as management representative to give fullest customer service aid for guest satisfaction. Control and evaluate the implementation of Business Plan to ensure the achieving of company goals. Institute new ideas for service improvement and development of new business for the Apartment.
More about Ivan Dasim Muyisa
First Name
Ivan Dasim
Last Name
Muyisa
Interests / Hobbies
Multi-unit Operations Management, Facility Management, Sales Product and Market analysis, Project Planning & Development, Customer Relations & Satisfaction, Human Resources Management, Computer Hardware, Lawn Tennis, Martial Art.
My Affiliations
Indonesian Housekeeper Association
Indonesian Press Association
Recently in Indonesia
Recently in Chamber.com
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