Our mission is to provide what our clients require, by
designing unique solutions that are not based on a single
service, but will typically combine the services of many parts
of our organization

•Key functions of the position are to Monitor inbound and outbound calls and evaluate agents' performance concerning the quality of service offered. •Perform mystery shopping calls to CSR's in order to ensure accurate and consistent information delivery to the customers and identify training needs if required. •Capture and report customer comments towards continual product and services development. •Give recommendations for products, policies systems, and process improvements based on the customer experience and feedback.

1-Recruitment
•Design and implement a new recruitment process, implement good tools.
•Establish a list of favorite suppliers, choose the right recruitment channels.
•Advertising vacancies appropriately by drafting and placing adverts using a wide range of media (e.g. newspapers, websites, magazines); •Headhunting - identifying and approaching suitable candidates. •Receiving and reviewing applications, managing interviews and short-listing candidates.
•Checking references and suitability of applicants before interviewing. •Do the first phone screening and selection.
•Conduct the HR interviews.
•Informing candidates about the results of their interviews.
•Negotiating pay and salary.
2-Benefits
•Conduct research and analysis to ensure benefit plans are aligned with the market and make recommendations based on findings.
•Responsible for employees’ medical insurance and life benefits.
•Have thorough understanding of all benefits and communicate them to employees and leaders. •Decrease problems that employees are facing with the medical insurance company.
•Ensure benefit programs comply with legislative guidelines and regulatory standards.
•Evaluate, coordinate and execute the selection of preferred providers by negotiating and communicating with medical vendors and personnel.
3-Employee Relations
•Employment Contracts
•Responsible for Visas and work permits.
•Handling and maintain Employees Files
•Ensures that human resources policies and programs are communicated effectively. •Responsible for vacations Procedures and leave Balance.
•Conduct Exit Interview.