Laptop and desktop installation using image (Norton Ghost and Altiris).
Manage all user and computer account for Jakarta in Active Directory.
Setup mail configuration and troubleshooting for Outlook.
Trained staff and customers in computer-system setup and operations.
Server monitoring (weekly) activities on Hyper-V using IHC (Infrastructure Health Check) web base.
Make report for every deployment and also application for computer replacement or new installation using DR (delivery receipt) form.
Provide backup and data restoration for old and new equipment.

Involve in several project such as :
* Exxonmobil Oil Indonesia. Inc as Helpdesk Analyst * Coca-cola Bottling Indonesia (CCBI) in cibitung and medan as Desktop support.
* PT Hutchison CP Telecommunications (3 three) as Desktop Support.
* Total E&P Indonesie Jakarta base as Hardware support and also involve in Project SHARP for PC, laptop, printer and server migration as QC and QA Engineer.
* Saipem Indonesia at Jakarta as Helpdesk Analyst.
* Also in some of the Government project for pc, laptop and server installation and deployment.
* Also some of private companies support for server installation, deployment, hardware configuration onsite or guided by phone.
* Support for on site visit for installation or maintenance either hardware or software.
* Troubleshoot for private costumer problem and corporate user.
* Do technical support for serviced hardware item in service center. * Do server installation onsite and also in workshop for testing and implementation.
* Do troubleshooting for AD, DC for 2003 server and 2008 server.
* Government project (DITJENPAS) BAPAS & RUPBASAN, Installation for all hardware device (pc, switch, juniper, server, WiFi). Installation of rack server and cabling.
* ConocoPhillips Indonesia MFD (Printer) Refreshment Project @ Grissik Palembang - Onshore

Troubleshooting H/W and S/W
Network Maintenances and configuration’s Managing user security (access control for restricted file and network logon).
Managing Share Device (Printer, Scanner). Supporting user and Maintenance.
Manage Remote Area for back-up and maintenance for H/W and S/W.
Installations (Windows Operating System and Utilities).
Involve in Backup database for core banking system.

Troubleshooting H/W and S/W (PC and Notebook)
Setting and synchronize PDA (handled device) on PC and Notebook
Setting Connection on Core application to AS400 server using Citrix’s and IBM Client Access.
Setting mail client using Lotus notes mail and Database.
Maintenance the network, monitored and schedule Tape Backup.
Network Printing.
Network Monitoring using Packetter and phone billing.
Monitoring and maintenance IT Inventory.
As a backup engineer on other branches for CCBI.

Troubleshooting H/W and S/ W.
Operating system installation base on XME (Exxon Mobil Manage Environment) using windows XP professional OS.
Inventory IT equipment.
Setting and synchronizing handled device.
Making daily report to Team Lead and supervisor also summary report (weekly/monthly).
Trained staff and customers in computer-system setup and operations.
Gained excellent experience in system operations and various types of hardware and software.

Troubleshooting H/W and S/ W.
Operating system installation base on XME (Exxon Mobil Manage Environment) using windows XP professional OS.
Inventory IT equipment.
Setting and synchronizing handled device.
Making daily report to Team Lead and supervisor also summary report (weekly/monthly).
Trained staff and customers in computer-system setup and operations.
Gained excellent experience in system operations and various types of hardware and software.

Support daily technical support for call center.
Maintenance and monitoring IT equipment.
Monitoring core application on daily activity and scheduled update/patch for the application.
Monitored anti virus update and server.
Inventory all IT equipment.

Laptop and desktop installation using RIS
Provide Q.A and Q.C for every desktop and laptop which has been installed before deliver to the user.
Provide backup and data restoration for old and new equipment.
Check installed application on desktop and laptop
Deploying desktop and laptop in head office, remote office.
Test and installing network printer
Making summary report for laptop and desktop deployment

Maintenance all IT equipment.
Make summaries report for all broken or damaged and replaced equipment.
Support for daily maintenance for all H/W.
Prepare and deploy desktop, laptop for deployment using RIS (for windows installation).
Preventive maintenance for all server in jakarta base on regularly.