Key Deliverables: Was with the Pilot Team to launch the 1st Tata DoCoMo Store in entire Kolkata & West Bengal. I am the Store Manager & was involved in recruiting my team members. I am also trained in the RMS & the CRM applications. I am also responsible from the stock indent & raising GRN for the stock. I am also responsible for training the team members about the new products coming & also imparting training on the new Handsets.

I am handling the entore Store Operations which include training needs of my reportees, handling customers and also invloved in hard core sales

Key Deliverables: Handling Inbound Calls at the Call Centre for the customers solving their queries, complaints, requests. I was also a MENTOR after completing 14 months in the organization; Is an Entertainment Zone which includes Bowling & other activities in Kolkata. I started with an Executive level. Worked for 1 year in the organization.

Key Deliverables: Managing Profit & Loss for the Showrooms, Collections, Churn Management, Sales, Recruiting Tele- Callers, FOS, Managing Training. Was handling a team of 5-7 people & also responsible for retaining the Base for a given Showroom. Had been moved to different showrooms in Kolkata for ensuring that the CHURN management is under control & also to improve the Collections for the involuntary customers. Was at Chandannagar for 9 months wherein the CHURN% was 13%-14% per month, reduced the same to around 6%-7% & also increased the Collections for the Involuntary customers & was also recruited FRO's & Tele-Callers for ensuring smooth flow of

FUNCTIONAL SKILL SET Identifying and developing new streams for revenue growth and maintaining relationships with customers to achieve repeat business.
Identifying prospective clients to generate business from the existing accounts and achieve profitability and increased growth. Liasoning for matters related to execution & operations.
Ensuring Collections, Sales & Churn Management for the existing base. Key Deliverables: Handling Corporate Accounts for issues related to Collections, Churn & also service related. Was handling a team of 5 FRO's who were responsible for collections & report to me on a daily basis. Was their SPOC (Single Point of Contact) for end to end issues.

I started off as a Call Centre executive, and then was absorbed by the company in their pay roll and was then moved to the store operations where in I was responsible for handling the store operations.

I was responsible for ahndling Corporate clients who were having connections and was their Single Point Of Contact wherein they could get in touch with me for any service or sales related issues.

Key Deliverables: Worked as a Customer Care Advisor in Mumbai. It is an International Telecom Company having its Call Centre in Mumbai & Pune & also has its presence in a lot of countries internationally. After completing 12months in the Organization, I was given the responsibility to train the new joinees by being by Mentor which involved by imparting them training on Call Handling, Selling Techniques & also with the systems

I started off as a Customer Care Agent and was responsible in solving the Queries, complaints for the customer

I had to train new joinees and also enure that they were well versed with the systems also also with their soft skills