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Elliot Kay
Lead Trainer and Peak Performance CoachThe Coach With The Hat Training and Coaching
London, United Kingdom
Connect with Elliot Kay at Chamber.com, an invitation-only community connecting leaders worldwide.
General
About
Formed in 2010, The Coach with the Hat is a boutique coaching and training business catering to both corporate and individual clients.
The company founder Elliot Kay, has a long and successful history in the training industry. 2011 saw The Coach with the Hat extend its reach to NHS, Sky Television and working with coaching clients in the UK USA and Australia. Also in 2011 we delivered advance training for businesses, in presentation and sales. All in all we worked with over 300people last year.
In 2012 we have now also delivered Sales training in Barcelona, Spain.
We have experience in designing and implementing training programs to major British Corporations such as Talk Talk (formerly Tiscali), Sky Television, Waterstones (Online Division) and many more.
From training inception, design, delivery and review across all
levels.
The company founder Elliot Kay, has a long and successful history in the training industry. 2011 saw The Coach with the Hat extend its reach to NHS, Sky Television and working with coaching clients in the UK USA and Australia. Also in 2011 we delivered advance training for businesses, in presentation and sales. All in all we worked with over 300people last year.
In 2012 we have now also delivered Sales training in Barcelona, Spain.
We have experience in designing and implementing training programs to major British Corporations such as Talk Talk (formerly Tiscali), Sky Television, Waterstones (Online Division) and many more.
From training inception, design, delivery and review across all
levels.
Haves
Training design and delivery - Customer Services, sales, presentation, communication, leadership, time management.
Working with individuals and small businesses to get them working at peak state there becoming peak performers while remaining balanced.
Our motto: Enjoy work, enjoy life and be...
Working with individuals and small businesses to get them working at peak state there becoming peak performers while remaining balanced.
Our motto: Enjoy work, enjoy life and be...
Professional Experience
Jan 2009 - Present
Lead Trainer and Peak Performance Coach
The Coach With The Hat Training and Coaching
Professional Training & Coaching
The Coach With The Hat Training and Coaching
Professional Training & Coaching
The Coach with the Hat - Training Services Development, design and delivery of training in Customer Services, Sales, management. Coaching and consultancy services: Coaching for effective sales for the business as a whole
Process analysis, business consultancy.
Training, group coaching, one on one, seminars, key note speaking
Author of the book Its Your Right To Be Wrong.
Process analysis, business consultancy.
Training, group coaching, one on one, seminars, key note speaking
Author of the book Its Your Right To Be Wrong.
2004 - 2005
(1 years)
(1 years)
Trainier
Sit-up Channels
Retail
Sit-up Channels
Retail
designed and implemented induction training for call centre staff in customer services, sales and systems.
May 2007 - Dec 2009
(2 years, 7 Months)
(2 years, 7 Months)
Mobile Trainer
Careline Services Ltd
Outsourcing/Offshoring
Careline Services Ltd
Outsourcing/Offshoring
Delivering Management, leaderhsip, induction and progressive training for its staff and for its Blue Chip clients-Sky Television, Tiscali, Lloyds TSb, C&G Bank, Waterstones, Pizza Hut and many more. Leadership, Coaching, Team Management, Disciplinary, Management Through Change:
Designing and maintaining the training packs
Delivering the training the different modules to management level Soft Skills courses designed and delivered:
Induction to Sales, Advanced Sales, Induction to Customer Services, Dealing with Challenging customers, What does it mean to sell? Sales workshops, Communications, Management Communication.
Designing and maintaining the training packs
Delivering the training the different modules to management level Soft Skills courses designed and delivered:
Induction to Sales, Advanced Sales, Induction to Customer Services, Dealing with Challenging customers, What does it mean to sell? Sales workshops, Communications, Management Communication.
Dec 2009 - Nov 2010
(1 years)
(1 years)
Sales Coach and Consultant Trainer
Careline Services Ltd
Outsourcing/Offshoring
Careline Services Ltd
Outsourcing/Offshoring
Three days a week I am based at one of Talk Talk outsources in order to change the in house culture and drive the results up. I am working with all levels of management to drive the change forwards..
Dec 2010 - Dec 2010
(0 years)
(0 years)
Sales Consultant
SKY Television Chiswick
Professional Training & Coaching
SKY Television Chiswick
Professional Training & Coaching
Sales Coach and Consultant Trainer
December 2010 Careline-Services http://www.careline-services.co.uk/ Sales Support for Sky Television
• Designing a sales course to improve sales conversion • Delivering the sales course to the contact centre agents
• Working with the Managers to implement the sales strategies which were rolled to the agent
December 2010 Careline-Services http://www.careline-services.co.uk/ Sales Support for Sky Television
• Designing a sales course to improve sales conversion • Delivering the sales course to the contact centre agents
• Working with the Managers to implement the sales strategies which were rolled to the agent
Jul 2011 - Aug 2011
(0 years, 1 Months)
(0 years, 1 Months)
Trainer, facilitator, Assessor, coach
Frontier Trainings
Professional Training & Coaching
Frontier Trainings
Professional Training & Coaching
Lead Trainer for Play To Win Frontier Trainings LLC
July - August 2011
•Induction for participants •Leading Training •Facilitation of participants breakthrough
•Leading games on innovation, entrepreneurship and business growth •Leading advance courses in:
oSpeaker certification
oSpeaker dynamics
oStage energy
oSpeaker archetypes
oAssessor
oSales Explosion – a sales course including: elevator pitch, sales structuring, objection handling leading to 12 minutes presentation
oRoom Coach
oLead facilitator
July - August 2011
•Induction for participants •Leading Training •Facilitation of participants breakthrough
•Leading games on innovation, entrepreneurship and business growth •Leading advance courses in:
oSpeaker certification
oSpeaker dynamics
oStage energy
oSpeaker archetypes
oAssessor
oSales Explosion – a sales course including: elevator pitch, sales structuring, objection handling leading to 12 minutes presentation
oRoom Coach
oLead facilitator
Apr 2011 - Jun 2011
(0 years, 2 Months)
(0 years, 2 Months)
Customer Services Training
NHS Blood and Transplant
Hospital & Health Care
NHS Blood and Transplant
Hospital & Health Care
My role includes:
Process evaluation Consultation leading to TNA
Development and design of Training
Delivery of Training
Follow up support
Process evaluation Consultation leading to TNA
Development and design of Training
Delivery of Training
Follow up support
Apr 2011 - Apr 2011
(0 years)
(0 years)
Customer Service
NHS Blood and Transplant
Hospital & Health Care
NHS Blood and Transplant
Hospital & Health Care
My role includes:
Process evaluation Consultation leading to in depth TNA
Development and design of Training
Delivery of Training
Follow up support
Process evaluation Consultation leading to in depth TNA
Development and design of Training
Delivery of Training
Follow up support
Apr 2011 - Apr 2011
(0 years)
(0 years)
Customer Service - How to deliver Excellent Customer Service
NHS Blood and Transplant external Trainer and Consultant
Hospital & Health Care
NHS Blood and Transplant external Trainer and Consultant
Hospital & Health Care
My role includes:
Process evaluation Consultation leading to in depth TNA
Development and design of Training
Delivery of Training
Follow up support
Process evaluation Consultation leading to in depth TNA
Development and design of Training
Delivery of Training
Follow up support
Feb 2011 - Mar 2011
(0 years, 1 Months)
(0 years, 1 Months)
Sales Consultant
Sky Television Chiswick
Professional Training & Coaching
Sky Television Chiswick
Professional Training & Coaching
Sales Consultant Sky Television Chiswick February till March 2011
• Training Sky Television Sales Induction
• Training Sales techniques to maintain high results
• Running and managing The Training Academy post training • Running Buzz sessions to maintain motivation
• Training Sky Television Sales Induction
• Training Sales techniques to maintain high results
• Running and managing The Training Academy post training • Running Buzz sessions to maintain motivation
Jan 2012 - Feb 2012
(0 years, 1 Months)
(0 years, 1 Months)
Sales Trainer
CPM International
Professional Training & Coaching
CPM International
Professional Training & Coaching
Designed -
initial consultation
Sat with the team for the day
4 day designing Delivered bespoke advanced Sales training for the HP sales team covering:
Advanced sales strategies How to sell to different cultures
How to get past Gate Keepers
initial consultation
Sat with the team for the day
4 day designing Delivered bespoke advanced Sales training for the HP sales team covering:
Advanced sales strategies How to sell to different cultures
How to get past Gate Keepers
Education
1993
BTec National, Barnet College (High School)
Performing Arts
Performing Arts
1995
Diploma of higher Education, The Manchester Metropolitan University (High School)
Dance and Drama
Dance and Drama
1997
BA, Northern School Of Contemporary Dance (High School)
Dance performance
Dance performance
More about Elliot Kay
First Name
Elliot
Last Name
Kay
Interests / Hobbies
Self development, Leadership and The series 24.
Awards / Honors
A finalist in Britians Next Top Coach finishing 3rd 2009 to watch the the videos go to www.britainsnexttopcoach.tv and click on Elliot Kay
Specialities
Training design and delivery - Customer Services, sales, presentation, communication, leadership, time management.
Working with individuals and small businesses to get them working at peak state there becoming peak performers while remaining balanced.
Our motto: Enjoy work, enjoy life and be...
Working with individuals and small businesses to get them working at peak state there becoming peak performers while remaining balanced.
Our motto: Enjoy work, enjoy life and be...
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Managing Director/Founder
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