ADT SECURITY SERVICES INC., Irving, TX
Nation’s #1 security provider.
Sales Team Manager, 2007 to present • Train and develop new members of the leadership team to immediately add value to the organization by encouraging critical thinking, innovative thought and behavior that resulted in record-breaking performance in our department for four consecutive years.
• Develop team to become the top revenue-generating team in the country within the organization.
• Achieved 106.7 % of revenue plan for 2011.
• Accountable for approximately $35.2 million in revenue for 2011
• Implemented and evaluated sales, productivity, effectiveness, and responsiveness metrics to deliver top of industry experience using McKinsey Consulting Point System. • Consult and collaborate with HR to align employees to achieve heighten performance and increased bottom-line results which has resulted in year over year growth despite an economic slowdown. • Built a highly effective National Sales Center Outbound team through assessing and diagnosing organizational needs in a fast-paced environment.
• Understand and apply organizational theory and behavior to frame and reframe interpretations that unleash full workforce engagement that resulted in record sales.

- Inspired and coached individuals on how to increase their productivity. - Wrote Methods and Procedures for a 200-person credit department. - Trained over 120 internal customers on new credit platform. - Analyzed and assessed risk exposure of over 200,000 credit seeking customers - Advised customers on how to optimize their credit to reach their objectives

ADT SECURITY SERVICES INC., Jacksonville, FL
Nation’s #1 security provider.
Quality Assurance Team Manager, 2001 to 2005 • Rated the most congruent and consistent Quality Assurance Team for monitoring and measuring by the National QA Director. • Collaborated with the senior leadership team to create strategies and techniques to turn low performing teams into high achieving teams and departments.
• Led and inspired a dedicated team of Quality Assurance Professionals to assess, diagnose, and recommend improvements in regard to enhance the customer service experience. • Directly influenced the reduction of 37 seconds from the average call time by developing and improving processes and procedures used in the call center.
• Liaison between the training and quality assurance departments to ensure collaboration and consistency.
• Designed and published reports on monitoring and measuring results for entire call center.
• Improved negative customer impacts by 18%.
• Managed Quality Assurance Program for a 400-person call center.
• Designed reports utilizing Excel to measure and monitor results of entire call center.
• Analyze and present weekly trends to Director
• Earned the Continuous Process Improvement Award. Corporate Trainer, 2000 to 2001 • Facilitated initial training to 150+ team members using multiple training aids (self-created and established).
• Developed and presented Motivation and Goal Setting 101 workshop to 250+ internal customers
• Identified, selected, and developed appropriate training programs and curriculum including cost/benefit analysis.
• Ensured assessment and record of training activities were evaluated and implemented to improve service and help develop employees.

WELLS FINANCIAL GROUP, INC., Orange Park, FL
A premier online commodities training and investment organization.
President, 2005 to 2007 • Formulated vision, mission, and strategic objectives for organization
• Authored 43 syndicated articles that were published in over 700 outlets.
• Attracted over $150,000 in venture capital
• Created, published, and delivered coaching program internationally titled, Money Tracks: How to Use the Secrets of the Rich.
• Facilitated 8-week courses to diverse adult population including international citizens that foster competency development and market knowledge. • Developed and published weekly agenda; worksheets, study guide, and quizzes.
• Strategic investing, including maximizing profits and reducing or eliminating risk
• Private consulting for individuals
• Profiting from the biggest impact on the commodity markets
• Analyzing trends, both seasonal and one-time events
• Identifying sleeper investments
• Demonstrating easy to follow steps to securing your financial freedom
• Designing investment training material that is simple yet effective "The genius of making money is not knowing everything, but rather surrounding yourself with those who do." - Anonymous