Introducing a personnel element to the company as it expands, for example staff hand book, and health and safety policies. Introduced new IT policies and procedures incorporating email, file sharing and internet use. To provide secretarial, administrative and information systems support so as to ensure the smooth running of the offices, to manage and maintain effectively Accounts, Payroll, reports, typing, faxing, filing and meeting room reservations as required, organise and minute meetings, control and distribution of memo’s, handle telephone calls in a professional, courteous and speedy manner ensuring that the information taken/given is prioritised and accurate, clear and concise in content. Manage the appointment diary by ensuring that all business commitments are recorded and communicated on a daily basis. Make travel arrangements. To liaise with colleagues in other companies including Banks, Solicitors, Accountants etc.

To provide secretarial, administrative and information systems support so as to ensure the smooth running of the management offices, to manage and maintain effectively Sales:- store budgets, stock loss, sales per square foot, profit and loss accounts, participation report, best and worst sellers. Costs:- cost analysis report, cost to sells, overheads cost, managers, productivity report, markdown budgets. Systems:- MIS reports, clerk reports, typing, faxing, filing and meeting room reservations as required, organise and minute meetings, control and distribution of memo’s, handle telephone calls in a professional, courteous and speedy manner ensuring that the information taken/given is prioritised and accurate, clear and concise in content. Manage the appointment diary by ensuring that all business commitments are recorded and communicated on a daily basis. Make travel arrangements, which includes organising expenses and recording, and reconciling travel expenditure. Collate information for the Store News Bulletin each week, suggest items to be included in the bulletin, type and distribute it. To liaise with colleagues in other departments e.g. Administration, Departmental Managers and General Managers (Regional stores).

To provide educational support to the Information Technology department on implementation of all new computer packages. To create and update manuals on all computer packages in line with the Brown Thomas Group vision statement i.e. 'the best in People, Merchandise, Service, Environment and Profitability'. To be proficient in all computer packages within the Brown Thomas Group. To implement and carry out education and development sessions in Information Technology with all relevant staff. To liaise with colleagues in other departments e.g. Administration, Departmental Managers and General Managers (Regional stores) to access the education and development requirements in each area. To manage the diary for the Education and Development Centre and ensure that the room is maintained and all equipment is in working order.

Introduced a personnel element to the company as it expanded, for example staff hand book, and health and safety policies. Developed the company website. Introduced new IT policies and procedures incorporating email, file sharing and internet use. Facilitated hassle-free office moves on three occasions. Redesigned office space to facilitate increasing staff numbers.