General warehouse and distribution activities

Successfully piloted the campaign in a large chain store by performing direct, onsite promotions. Tasks: general promotional activities, holding competitions, arousing interest in products & attracting the public to view demonstrations & to participate in competitions. It was a great opportunity to interact with people & test my communication skills.

Selected to attend internal training at a major auditing firm. I was offered a further 3-year training contract, but already had other commitments.

Designed, developed and implemented various information and database systems. Position involved interviewing clients, establishing requirements, business analysis, process analysis and improvement consulting. The following are the major projects worked on in each year: Year 2004. Developed an inventory control system to assist with bookkeeping, budgets, orders as well as potential for customer-relationship management. Year 2003. Developed a desktop application that performs reservation & scheduling functions. Package included a database & web page. Year 2002. Developed a desktop application to manage employee information & placement. Package included a fully populated database.

Hardware sales and technical support via cold-calling and instant messaging services.

Performed duties in the capacity of a store assistant for an IT firm. Duties: customer service with regards to the internet, technical support & hardware sales. Assembled & tested desktop PCs. Achieved average monthly sales to compete with the wholesale sales executives. Promoted to wholesale division, Sonic Informed CC.

Performed in the capacity of assistant store manager in the FMCG-retail industry for a franchise supermarket store. Duties included inventory management, marketing, buying, building customer & supplier relationships, as well as POS tasks. Developed inventory management system to aid with inventory orders & budgets.

Returned to this FMCG store, which became a family business. Duties continued as an assistant store manager. Duties varied from basic point-of-sales tasks to more strategic inventory management, marketing & buying, as well as customer & supplier relationship management.

Performed in the capacity of general office assistant in the construction (manufacturing) industry. Duties included general administrative work, telephonic & counter sales, following up with clients as well as handling client queries. Market research and obtaining leads for the external sales team was also a priority. Successfully completed contract & was offered a permanent opportunity.

Business analysis, process improvement, system development, model design, service advisor

Duties include, but are not limited to tender pricing; telephonic & counter sales & queries; market research; passing leads to the sales executives; building customer relationships; credit applications; account & document reconciliation for sales orders, debtors & creditors; administrative work; inter-branch purchases & stock transfers; various reporting (Forecasting, planning, capacity-related & ad hoc reports) to mid- & senior management (up to director level); delivery scheduling (involving between 7 & 30 vehicles daily); & production planning (of up to10 machines in 3 divisions for both day- & night-shift) & supervision thereof. Training of new and current sales personnel, as well as IT support in addition when required. Involved during the development & implementation of new national ERP system (i.e. JD Edwards). Major Projects worked on include the Gautrain, Eskom's New Power Stations (Matimba & Medupi in Limpopo & Kusile in Mpumalanga), Gauteng's Freeway Improvement Project, Transnet's National Multi-Purpose Pipeline from Gauteng to Durban, & the Gaborone Sewer Project in Botswana. Due to restructuring, I currently have no subordinates who report directly to me. Previously, Several persons have reported to me including an Administrative Clerk, a Loading Coordinator, the Yard Supervisor (with 15 people under him), the Weighbridge Supervisor (handling incoming aggregate & outgoing customer deliveries) & the Yard Quality Checker. In addition, several factory supervisors & foremen report to me when required or in the absence of their Production Managers with whom I work very closely. I have been nominated to be the Office Manager on several occasions, but the position was deemed unnecessary & has not materialised.