Lakehill Partners provides interim executive leadership and strategic development services. We also provide restructuring and turn-around of low performing entities and bankrupt operations.
We offer BPO services for back office operations in the quote to cash business cycle. Specialities are in front and back office operations, call center operations, order management, supply chain, billing and collections and returns management.

Directed the strategic and operational development of the Electronic Commerce & Logistics business in Europe, Africa & Middle East. Opened operations in Paris (France), Stansted (UK), Frankfurt (Germany) and Dubai (UAE), in addition to growing operations in Leicester (UK) and Eindhoven (Holland)
Redirected sales and marketing efforts to reposition the company as a value-added integrated solutions provider to customers as opposed to traditional third party logistics. Took revenue from $35 million to $87 million

Set up all operational units of the Company, including major account implementation, content aggregation, order fulfillment and customer care units. Created these units from green-field to fully scaled operations. Start-up to $30 million revenues and 400+ employees. Hired 4 VP/Directors to run these areas. Set up the regulatory and contract administration groups.

In charge of worldwide back-office operations, including customer service, order management, technical service support, after-sales service and inside sales. Matrix responsibility for e-commerce. Staff of 600 spread over US (3 sites), Europe (4 sites) and Asia (Singapore, Hong Kong, Shanghai and Japan). Managed a budget of $30 million. Implemented the conversion of the front-end customer service platform from Oracle 11i to SAP.

Re-organized and restructured operations for NewRoads in Martinsville, VA; in Brunswick, GA; and in Chattanooga, TN. Improved productivity and operating margins. Company was later sold to GSI Commerce.

Strategic and operational consulting services to emerging or turnaround companies. Special focus on direct marketing, e-fulfillment, customer service, call-center operations and supply chain and IT integration. Founder and CEO Assignments included: 2004-2005 - Acting COO in turnaround for NewRoads, Inc. (Accretive Technology Partners) running business process outsourcing and customer operations. 2002 - 6 months as interim CEO of MRM FULFILLMENT, INC. in turnaround of operations and VC financing.

Responsible for strategic development and expansion as well as day to day operations.

Responsible for Business Unit. Forward Logistics, Reverse Logistics, Kitting & Packaging, Asset Recovery and Test & Repair for OEMs and new business segments for medical, broadband, GPS, and any serialized electronic devices.

ATC Logistics & Electronics (ATCLE) specializes in forward logistics, reverse logistics, asset recovery, test & repair, kitting & packaging and value-added services for high-velocity, high-tech devices, in addition to other equipment and components. Industry focus includes wireless, broadband, electronics, medical, industrial and automotive. • Successfully completed sale of ATC to Genco Distribution System.
• Grew revenue from $293 million in 2007 to $350 (est.) in 2010.
• Grew operating margins from 12.4% to 16.1% in 3 years.
• Through Lean techniques and 6 Sigma based process improvements, reduced operating costs by a total of $36 million in 4 years. Recertified ISO 9001-2008 and TL9000 in 2009. Service levels in excess of 99.9%.
• Opened Mexico maquiladora operations in 2008 as a low cost option for customers.
• Implemented sourcing and MRO department that reduced inventory levels by 40% in 18 months and shrinkage and E&O from 1.5% to 0.25%. $60 million in parts throughput from Asia.
• Developed a new customer operation from 50,000 units in 2006 to 6 million in 2010