Appliances and PSV (Portable Sound & Vision) Department Manager
• Responsible for the daily running of two departments within the flagship store of Best Buy UK Lakeside
• Responsible for system complications within the store as a Super User trained in first rollout of Best Buy UK’s new systems
• Part of the Leadership team that set a worldwide opening weekend record for financial takings
• Used previous work experience from working in Best Buy USA to assist management team in developing the 9 week training programme for Blue shirts
• Was selected as part of a team of 15 to learn the new systems that were going to be used throughout Best Buy UK stores. We were responsible to learning the system and then revising the training modules to be rolled out to stores. Performed role as a System Trainer for Lakeside employees, Derby and Croydon managers.
• Manager of 20 fulltime and part time employees divided between the two departments
• Created a tracking and goal system so that the departments reach their KPI requirements successfully. Out of 11 stores we are ranked #1 and #2 in department categories.
• Continuous training is scheduled to make my team efficient in providing the best customer service in the CE market.
• Responsible for employee incentives within our store.
• Run the store in the General Managers absence with key holder accountability.
• Was the Operations Manager when store initially opened and still supervise and assist with any issues in the Front Lanes, Returns desk and Admin office
• As Operations Manager was scored at 90% in preparing my team of 25 employees in customer service excellence, data protection compliance and Best Buy UK SOP’s.
• Responsible for handling customer complaint within the store
• Support in the resourcing of the Best Buy UK store employees to fulfil the start-up organisational structure
• Adapted the Carphone Warehouse operational Standard Operating Practices to suit and reflect big box retailing

• Executive Administrative Assistant to the Southern Regional Sales Executive. Responsibilities involved preparation of reports and meetings; organized travel arrangements domestic and international; created presentation folders and travel calendar and worked on personal errands and work.
• At same time, I was the Office Manager with supervision of 10 employees.
• Handled all lease contracts, office repairs and administrative issues • Developed, planned, and organized all customer appreciation events
• Prepared memorandums, letters, proposal bids and packages, update and sales report, expense reports on weekly basis
• Handled all travel arrangements for both the sales team and the technicians. Researching tickets and visa requirements for the different countries. • Prepared all signage presentation proposals and sketches in conjunction with the sales team.

Worked for the company as a part time temp starting November 2003. Within 2 years I progressed within the company to become an Operations Supervisor. In that role I was able to lead one team in Fort Lauderdale and Grand Opened another in West Palm Beach. Moved to London, UK where I supported the Operations department in opening their first store in Thurrock, Essex. I presently am a Sales Manager and run two departments - Appliances and PSV (cameras, MP3/MP4).

• Responsible for all inventories being received and processed efficiently and per company standard for shop floor.
• Performed monthly checks of store and employee knowledge with regard to Loss Prevention
• Responsible for maintaining the entire store front and backroom warehouse to specific outline standards.
• Assisted on the floor to ensure sales and that daily goals were reached through team and one-on-one coaching

• Assisted customers with questions regarding store products and handled till transactions
• Assisted with the deliveries to store and merchandised the store accordingly.
• Worked with Store Manager to implement all necessary pangram changes